Service Manager in Poole

Service Manager

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Poole

Full Time – Permanent

Monday – Friday – 8:00am – 6:00pm (½ hour lunch)

Saturdays – 1 in 3 – 8:00am – 12pm

Salary is dependent on experience + KPI bonus

Holiday: 30 days (including bank holidays, increasing with service)

We are currently recruiting for a Service Manager to join our client based in their Poole branch.

Key Responsibilities:

* Oversee daily workshop operations and provide workshop control support during holiday or absence cover.

* Deliver excellent customer service and maintain strong client relationships.

* Manage productivity, efficiency, and quality performance targets.

* Support team development, training, and recruitment.

* Ensure compliance with dealer standards, audits, and company policies.

* Drive KPI achievement across MOT pass rates, breakdown results, and customer satisfaction.

About You:

* Experience in a similar automotive management or workshop controller role.

* Calm under pressure, accurate, and well-organised.

* Proven leadership and people management skills.

* Computer literate (Microsoft Office and workshop systems). xiskglj

* A proactive, positive, and dynamic personality with a passion for success.

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