At a Glance
- Tasks: Welcome visitors and manage bookings while ensuring excellent customer service.
- Company: Join a friendly, family-run automotive business in Poole.
- Benefits: Enjoy 20 days holiday, a pension scheme, and performance reviews.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the face of the business and make a real difference every day.
- Qualifications: Experience in customer service and a passion for learning.
The predicted salary is between 25000 - 30000 £ per year.
Permanent Full-Time (Monday to Friday – 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am – 12:00pm)
Salary - Competitive
Location: Poole
Must have experience in the automotive industry.
We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Poole. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.
Duties:
- Greeting visitors in a friendly manner and directing them appropriately.
- Raising T cards for all bookings and creating jobs.
- Obtaining order numbers to include authorisation of work and regular process updates.
- Liaise with Workshop Control to notify of work arriving and waiting to be commenced.
- Planning of scheduled servicing and Tacho/MOT bookings.
- Completing Night Board and confirming customer attendance.
- Processing and checking retail invoice costings.
- Send jobs for final order approval and then onto accounts for payment.
- Ensure all keys are correctly tagged with vehicle details.
- Monitor, Log and control the use of Courtesy details.
- Representing the business with professionalism.
Skill Requirements:
- Excellent telephone manner and computer skills.
- Pro-active approach.
- Taking pride in what you do.
- Willingness to learn.
Benefits:
- 20 days holiday plus bank holidays (pro-rata in the first year).
- Holidays increase with time served.
- Nest Pension Scheme.
- 6 month performance reviews.
- Uniform provided.
Note – Slightly late finish last working day of the month to ensure all month end procedures are completed.
Customer Service Receptionist in Poole employer: Purely Recruitment Solutions
Join a family-run business in Poole that values its employees and fosters a supportive work environment. As a Customer Service Receptionist, you will enjoy competitive salary, generous holiday allowances that increase with tenure, and regular performance reviews to encourage your professional growth. With a focus on delivering exceptional customer service, you'll be part of a dynamic team that takes pride in their work and is committed to the ongoing success of the business.
Contact Details:
Purely Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Receptionist in Poole
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the automotive industry. You never know who might have a lead on a Customer Service Receptionist role that’s not advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you’re the perfect fit for the role. Highlight your customer service skills and experience in the automotive sector.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Receptionist job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Receptionist in Poole
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to contribute to our friendly team in Poole!
Tailor Your CV:Make sure to highlight your experience in the automotive industry. We’re looking for someone who understands the ins and outs of this field, so don’t be shy about showcasing relevant skills and experiences.
Be Professional:Remember, you’ll be representing our business! Use a professional tone in your application, and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry. Familiarise yourself with common terms and processes related to customer service in this field. This will not only show your enthusiasm but also demonstrate that you're serious about the role.
✨Showcase Your People Skills
As a Customer Service Receptionist, you'll be the face of the business. Practice your greeting and how you would handle various customer scenarios. Think about examples from your past experiences where you’ve gone above and beyond for a customer.
✨Be Proactive
During the interview, highlight your proactive approach. Share specific instances where you took initiative in previous roles, whether it was improving a process or resolving a customer issue before it escalated. This will align perfectly with what they’re looking for.
✨Dress the Part
First impressions matter! Dress professionally to reflect the friendly and professional image of the company. A smart appearance can set the tone for a positive interview experience and shows that you take the opportunity seriously.
