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For Companies At a Glance
- Tasks: Make outbound calls and provide top-notch customer service.
- Company: Join a dynamic team in Swindon with a focus on customer satisfaction.
- Benefits: Flexible hours, ongoing training, and a supportive work environment.
- Why this job: Enhance your communication skills while helping customers every day.
- Qualifications: Confident phone manner and previous customer service experience required.
- Other info: Great opportunity for career growth in a friendly team.
The predicted salary is between 24000 - 36000 £ per year.
Temporary – Ongoing Monday to Friday - Days
- Making outbound calls to customers who have made enquiries of services
- To ensure that all customer communication, both verbal and written, is of the highest standard at all times
- Ensuring all written paperwork is sent to customers in a timely and accurate fashion
- Recording and logging all correspondence and updating and maintaining a database
- To follow up on all correspondence
Person Specification - Outbound Customer Service Advisor
- Must have a confident, professional telephone manner
- Previous experience of working within a similar role
- IT literate with accurate data entry skills
- Ability to work as part of a team to achieve team goals
Outbound Customer Services Advisor employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Services Advisor
✨Tip Number 1
Get your phone skills on point! Practice making calls with friends or family to build your confidence. Remember, a friendly and professional tone can make all the difference when you're reaching out to customers.
✨Tip Number 2
Know your stuff! Familiarise yourself with the services you’ll be discussing. The more you know, the better you can assist customers and show them you’re the right fit for the role.
✨Tip Number 3
Keep track of your conversations! Use a notebook or digital tool to log important details from your calls. This will help you follow up effectively and demonstrate your organisational skills.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Outbound Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about making calls and writing to customers, make sure your application reflects your top-notch communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Relevant Experience: If you've worked in a similar role before, let us know! Share specific examples of your previous customer service experience and how it relates to the Outbound Customer Services Advisor position.
Be Professional Yet Friendly: We love a confident and professional tone, but don’t be afraid to let your personality shine through. A friendly approach can make your application stand out and show us you’d fit right in with our team.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of an Outbound Customer Services Advisor. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle the job.
✨Practice Your Phone Manner
Since this role requires a confident and professional telephone manner, practice speaking clearly and positively. You could even record yourself or do mock calls with a friend to refine your approach. Remember, first impressions count!
✨Show Off Your IT Skills
Be prepared to discuss your IT literacy and data entry skills during the interview. Bring examples of how you've used technology in previous roles, especially if it involved maintaining databases or logging correspondence. This will demonstrate your capability and attention to detail.
✨Team Player Vibes
Highlight your ability to work as part of a team. Think of specific examples where you contributed to team goals or helped colleagues. This will show that you’re not just focused on individual success but also value collaboration, which is key in customer service.
