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- Tasks: Engage with customers through outbound calls and provide top-notch support.
- Company: Join a dynamic team in Swindon with growth potential.
- Benefits: Competitive salary, flexible hours, and a chance for permanent placement.
- Other info: Exciting opportunity to develop your career in a supportive environment.
- Why this job: Make a real difference by helping customers and achieving targets.
- Qualifications: Strong communication skills and a knack for sales are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for an Outbound Customer Services Advisor to join our client based in Swindon.
Location: Swindon. Initially temporary with potential for permanent appointment.
Working pattern: Monday to Friday, 37.5 hours per week; weekends may be required on a rota basis. Salary is dependent on experience.
Responsibilities
- Outbound Sales
- Engage with new leads to initiate conversations.
- Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role.
- Identify customer needs and propose suitable solutions.
- Consistently achieve and exceed assigned targets and KPIs.
- Maintain accurate and detailed records of calls and sales activities in the CRM system.
- Proactively follow up on leads generated through marketing campaigns.
- Handle incoming calls from customers with a proactive approach to understanding their requirements.
- Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
- Provide professional and courteous service to both new and existing customers via telephone and email.
- Identify opportunities for lead generation during customer interactions.
- Perform occasional administrative tasks as required.
About You
- Excellent verbal communication and active listening skills.
- Strong negotiation and persuasion abilities.
- Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
- A proven ability to thrive in a target-driven environment.
- High levels of organisation and attention to detail.
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Outbound Customer Services Advisor in London employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Services Advisor in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being an Outbound Customer Services Advisor with them.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of outbound calling, try role-playing with a friend or family member. This will help you feel more confident when engaging with new leads and addressing customer needs.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're proactive and engaged. Think about what you want to know regarding the team dynamics or how success is measured in the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one. Plus, it helps us keep track of your application and get you the best support possible.
We think you need these skills to ace Outbound Customer Services Advisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your outbound calling experience and any relevant skills. We want to see how you can engage with new leads and meet those targets, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Outbound Customer Services Advisor role. Share specific examples of how you've successfully resolved customer concerns or exceeded sales targets in the past.
Show Off Your Communication Skills: Since this role relies heavily on verbal communication, make sure your application reflects your strong communication abilities. We love seeing candidates who can articulate their thoughts clearly and effectively, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of outbound sales and how to engage effectively with leads. Be ready to discuss your previous experiences in outbound calling and how you’ve successfully identified customer needs.
✨Showcase Your Communication Skills
Since excellent verbal communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've resolved customer concerns in the past, highlighting your active listening and negotiation skills.
✨Familiarise Yourself with CRM Systems
Get comfortable with basic IT systems and CRM software. If you have experience with specific tools, mention them during the interview. Being able to demonstrate your proficiency will show that you can maintain accurate records and follow up on leads effectively.
✨Prepare for Target-Driven Questions
Expect questions about how you handle targets and KPIs. Think of specific instances where you exceeded your goals or turned a challenging situation into a success. This will help you convey your ability to thrive in a target-driven environment.