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For Companies At a Glance
- Tasks: Manage logistics accounts, ensuring smooth operations and excellent customer service.
- Company: Dynamic logistics company located on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent position, and a supportive team environment.
- Why this job: Join a fast-paced industry and build strong relationships with clients while developing your skills.
- Qualifications: 1 year experience in logistics or similar, strong communication and organisational skills.
- Other info: Opportunity for career growth and to work in a collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
Temporary to Permanent
Salary negotiable dependent on experience
Outskirts of Swindon
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line and prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 year experience within the Logistics or similar industry.
Logistics Account Manager employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing their values and recent projects can help you tailor your answers and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Logistics Account Manager, you'll need to be articulate and clear. Try mock interviews with friends or use online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Logistics Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics and account management. Use keywords from the job description to show that you’re a perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed accounts and met KPIs in the past. Keep it engaging and relevant to the role.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your communication skills in your application. Mention any experience you have with client meetings or resolving issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Logistics Inside Out
Before the interview, brush up on your logistics knowledge. Understand key terms like KPIs, SLAs, and order flows. Being able to discuss these concepts confidently will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to maintain strong customer relations, which is crucial for this role.
✨Be Ready to Discuss Problem-Solving
Logistics can be unpredictable, so be prepared to talk about how you handle challenges. Have a few scenarios in mind where you identified a problem, proposed a solution, and implemented it effectively. This will highlight your proactive approach and critical thinking skills.
✨Familiarise Yourself with the Company
Research the logistics company you’re interviewing with. Understand their services, values, and any recent news. This knowledge will help you tailor your answers and show genuine interest in the company, making you a more appealing candidate.
