Logistics Account Manager

Temporary to Permanent

Salary negotiable dependent on experience

Outskirts of Swindon

We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.

Responsibilities and Tasks:

• Day to day responsibility for the management of individual accounts within operational aspects.
• Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
• Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
• Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
• Keeping close relations with their CRM and the relevant TL within the warehouse.
• Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
• Invoice relevant customers in a timely manner in line with expectations set by management.
• Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
• Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
• First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
• Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending.
• Attending meetings internally to discuss accounts.
• Attend meetings on site with clients to discuss their account and offer a day to day perspective.
• Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
• Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
• Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
• Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
• Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
• Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
• The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.

Person Specification:

• Self-motivated, good organisation skills.
• Reliable.
• Process driven.
• Have great customer service skills.
• Have great communication skills, both internally within the team, and externally client facing.
• The ability to think of solutions and work arounds.
• Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
• Articulate and numerate with good presentation skills.
• Competent in the use of Windows Office Packages and Logistics Management Systems.
• Minimum of 1 years experience within the Logistics or similar industry.