At a Glance
- Tasks: Assist patients, manage appointments, and provide top-notch customer service.
- Company: Join a supportive healthcare team in Stroud.
- Benefits: Competitive salary, Monday to Friday hours, and valuable experience.
- Other info: Temporary position with potential for future opportunities.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 30000 € per year.
Monday to Friday - 09:00am 17:30pm
Temporary
Stroud
Salary is dependent on experience
We are currently recruiting for a Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
- In-store support
- Welcome and assist patients attending the branch, providing a professional and reassuring experience
- Ensuring records are accurate and up to date
- Handle walk-in enquiries and provide guidance on services and accessories where appropriate
- Maintain a clean, organised, and professional branch environment at all times
- Administration and coordination
- Manage appointments, diaries and patient records using internal systems
- Ensure CRM systems are kept accurate and up to date
- Support general administrative tasks to keep the service running smoothly
- Telephone and outbound activity
- Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
- Encourage bookings and attendance where appropriate, in a natural and helpful way
- Handle inbound calls and email enquiries in a timely and professional manner
- Customer care
- Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
- Carry out follow-up calls where required to support patient experience
Healthcare Customer Service Executive employer: Purely Recruitment Solutions
Join a supportive and dynamic team in Stroud, where we prioritise patient care and employee development. Our company fosters a collaborative work culture, offering comprehensive training and growth opportunities to ensure you thrive in your role as a Healthcare Customer Service Executive. Enjoy a rewarding career with a focus on making a positive impact in the community while benefiting from a stable Monday to Friday schedule.
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Service Executive
✨Tip Number 1
Get to know the company before your interview! Research their values and services so you can show how you fit into their culture. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. We want to demonstrate our ability to provide that high standard of service they’re looking for.
✨Tip Number 3
Be ready to showcase your organisational skills! Since managing appointments and records is key, we should prepare examples of how we've successfully kept things running smoothly in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing our enthusiasm for the position. Plus, it keeps us fresh in their minds!
We think you need these skills to ace Healthcare Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, especially in healthcare. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Healthcare Customer Service Executive role. Share your passion for helping others and any specific experiences that relate to the job.
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Stuff
Familiarise yourself with the healthcare services offered by the company. Understand their mission and values, as well as any recent news or updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a Healthcare Customer Service Executive, you'll be interacting with patients regularly. Practice common scenarios you might face, like handling enquiries or addressing concerns. Role-playing with a friend can help you feel more comfortable and prepared for real-life situations.
✨Showcase Your Organisational Skills
Since the role involves managing appointments and patient records, be ready to discuss how you stay organised. Share specific examples of tools or methods you use to keep track of tasks and ensure accuracy in your work.
✨Empathy is Key
Demonstrate your ability to empathise with patients during the interview. Prepare examples of how you've handled difficult situations with care and professionalism in the past. This will highlight your suitability for providing high-quality customer service.
