At a Glance
- Tasks: Assist patients in-store and manage appointments while providing top-notch customer care.
- Company: Join a supportive healthcare team in Stroud with a focus on patient experience.
- Benefits: Competitive salary, Monday to Friday hours, and a chance to make a difference.
- Other info: Great opportunity for personal growth in a dynamic environment.
- Why this job: Be the friendly face of healthcare and help patients navigate their journey.
- Qualifications: Experience in customer service or administration, especially in healthcare.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
- In-store support: Welcome and assist patients attending the branch, providing a professional and reassuring experience. Ensuring records are accurate and up to date. Handle walk-in enquiries and provide guidance on services and accessories where appropriate. Maintain a clean, organised, and professional branch environment at all times.
- Administration and coordination: Manage appointments, diaries and patient records using internal systems. Ensure CRM systems are kept accurate and up to date. Support general administrative tasks to keep the service running smoothly.
- Telephone and outbound activity: Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads. Encourage bookings and attendance where appropriate, in a natural and helpful way. Handle inbound calls and email enquiries in a timely and professional manner.
- Customer care: Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism. Carry out follow-up calls where required to support patient experience.
Core Skills
- Strong communication skills with a friendly and professional approach.
- Able to work independently and stay motivated during quieter periods.
- Well organised with good attention to detail.
- Confident using systems, with the ability to learn new CRM tools.
- A patient-focused mindset with strong empathy and emotional awareness.
- Comfortable encouraging customers to take the next step where appropriate.
Experience
- Previous experience in a customer-facing or administrative role.
- Comfortable speaking with customers over the phone.
- Experience in healthcare or a clinical environment is essential.
- Experience working in a lone or self-managed role is required.
Healthcare Customer Care Specialist — In-Clinic & Admin employer: Purely Recruitment Solutions
Join a supportive and dynamic team as a Healthcare Customer Care Specialist in Stroud, where your contributions directly impact patient experiences. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through ongoing training and development opportunities. Enjoy a rewarding role with a competitive salary and the chance to make a real difference in the community.
Contact Details:
Purely Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Care Specialist — In-Clinic & Admin
✨Tip Number 1
Get to know the company! Research their values and mission, especially in healthcare. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care, make sure you can express yourself clearly and empathetically. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive! If you see an opportunity to connect with the hiring manager or team, take it. A quick email or LinkedIn message can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us in providing top-notch healthcare customer service.
We think you need these skills to ace Healthcare Customer Care Specialist — In-Clinic & Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in healthcare, to show us you're the right fit for the role.
Craft a Personal Cover Letter:Write a cover letter that speaks directly to the role. Share your passion for patient care and how your previous experiences have prepared you for this position. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and professional. Use friendly language and keep it concise, just like you would when speaking with a patient.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Stuff
Make sure you understand the role of a Healthcare Customer Care Specialist inside out. Familiarise yourself with the key responsibilities, like managing appointments and handling patient enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a patient-focused mindset, think of examples from your past experiences where you've demonstrated empathy and professionalism. Be ready to share how you handled difficult situations or provided exceptional customer service, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Strong communication is key in this role. Before the interview, practice answering common questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Be Organised and Detail-Oriented
Since the job involves managing records and using CRM systems, demonstrate your organisational skills during the interview. Bring a notepad to jot down important points and show that you can keep track of details. Mention any relevant experience you have with administrative tasks to highlight your suitability for the role.
