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- Tasks: Manage logistics accounts, monitor KPIs, and ensure customer satisfaction.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent role, and supportive team environment.
- Other info: Opportunity for career growth and to work with a motivated team.
- Why this job: Join a fast-paced industry and build strong customer relationships while developing your skills.
- Qualifications: 1+ year experience in logistics, excellent communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and elevate internally so the Walker internal team is aware of issues.
- Ensuring costs are being correctly charged in line with customer rates—picking and packing charges, courier charges, storage charges, etc., and elevate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to elevate and identify rework tasks within the accounts and raise this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensure all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid customer relations.
Person Specification
- Self‑motivated, good organisational skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and workarounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 year experience within the Logistics or similar industry.
Logistics Account Manager in England employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Logistics Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their logistics processes and KPIs so you can speak their language. This will show that you're not just another candidate, but someone who genuinely cares about their operations.
✨Tip Number 3
Practice your communication skills! As a Logistics Account Manager, you'll need to handle customer queries and complaints effectively. Role-play with a friend or family member to get comfortable with addressing potential issues and showcasing your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Logistics Account Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Account Manager role. Highlight your experience in managing accounts, customer service skills, and any relevant logistics knowledge. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves a lot of communication with clients and internal teams, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle queries and build relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show your potential employer that you understand the industry and can hit the ground running.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain strong customer relations, which is crucial for a Logistics Account Manager.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple accounts. You might want to share a time when you had to juggle competing demands and how you ensured everything was handled efficiently. This will demonstrate your reliability and process-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s logistics operations and their expectations for the role. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals. Plus, it can help you stand out from other candidates.