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- Tasks: Manage logistics accounts, monitor KPIs, and ensure customer satisfaction.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent position, and supportive team environment.
- Why this job: Join a fast-paced industry and build strong customer relationships while developing your skills.
- Qualifications: 1+ years in logistics, excellent communication, and problem-solving skills.
- Other info: Opportunity for career growth and involvement in exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks:
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and elevate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and elevate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to elevate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification:
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
Logistics Account Manager in Cricklade employer: Purely Recruitment Solutions
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager in Cricklade
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Logistics Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their logistics processes and KPIs so you can speak confidently about how you can help manage accounts effectively. We want you to shine when it comes to showcasing your knowledge!
✨Tip Number 3
Practice your communication skills! As a Logistics Account Manager, you'll need to handle customer queries and complaints with ease. Role-play with a friend or family member to get comfortable with addressing potential issues and providing solutions.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining the team and helps us keep track of your application.
We think you need these skills to ace Logistics Account Manager in Cricklade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Account Manager role. Highlight your experience in managing accounts, customer service skills, and any relevant logistics experience. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've successfully managed accounts or improved customer relations. This helps us see your potential impact at StudySmarter.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a well-structured application that gets straight to the important bits. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are relevant to the role. This will show your potential employer that you're not just familiar with the industry, but that you can also speak their language.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will highlight your ability to maintain and strengthen customer relationships, which is crucial for a Logistics Account Manager.
✨Showcase Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple accounts. You might want to share a time when you had to juggle various responsibilities and how you ensured everything was completed on time. This will demonstrate your reliability and process-driven approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s logistics operations and their expectations for the role. This shows that you're genuinely interested in the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers and make a lasting impression.
