At a Glance
- Tasks: Manage logistics accounts, ensuring smooth operations and excellent customer service.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, potential for permanent position, and career growth.
- Other info: Opportunity to work with a supportive team and develop your career.
- Why this job: Join a fast-paced environment and build strong customer relationships.
- Qualifications: 1+ years in logistics, great communication, and organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Temporary to Permanent
Salary negotiable dependent on experience
Outskirts of Swindon
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks:
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business.
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification:
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
Account Manager - Logistics employer: Purely Recruitment Solutions
Join a dynamic logistics company on the outskirts of Swindon, where you will thrive in a supportive work culture that prioritises employee growth and development. With competitive salary options and a focus on maintaining strong customer relationships, this role offers meaningful opportunities to make an impact while enjoying a collaborative environment that values your contributions.
Contact Detail:
Purely Recruitment Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Logistics
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their logistics processes and KPIs so you can speak confidently about how you can help manage accounts effectively. Show them you’re not just another candidate, but someone who gets their business.
✨Tip Number 3
Practice your communication skills! As an Account Manager, you'll need to handle customer queries and complaints with ease. Role-play common scenarios with a friend or family member to build your confidence and ensure you can articulate solutions clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Account Manager - Logistics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role in logistics. Highlight your relevant experience and skills that match the job description, like customer service and organisation skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past experiences that demonstrate your ability to manage accounts and maintain customer relationships. We love a good story!
Showcase Your Communication Skills:Since this role involves a lot of communication with clients and internal teams, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Purely Recruitment Solutions
✨Know Your Logistics Inside Out
Before the interview, brush up on your logistics knowledge. Understand key terms like KPIs, SLAs, and CRM systems. Being able to discuss these concepts confidently will show that you’re not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you resolved issues or improved client satisfaction. This will demonstrate your ability to maintain and strengthen customer relationships, which is crucial for this role.
✨Be Ready to Discuss Problem-Solving
Logistics can be unpredictable, so be prepared to talk about how you handle challenges. Have a few scenarios in mind where you identified a problem, proposed a solution, and implemented it effectively. This will highlight your proactive approach and critical thinking skills.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple accounts, be ready to discuss how you prioritise tasks and stay organised. You could mention tools or methods you use to keep track of your workload, ensuring that nothing falls through the cracks.
