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- Tasks: Provide top-notch customer service and resolve enquiries with a smile.
- Company: Join a dynamic team in Swindon with a focus on excellence.
- Benefits: Potential for permanent role, Monday to Friday hours, and supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Great opportunity for growth and teamwork in a friendly atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Monday to Friday, 9am-17.30pm
Swindon
Our client is currently recruiting for a temporary candidate to join their team, this will turn into a permanent role for the right candidate.
Activities of the Role:
- Offering advice and guidance to customers
- Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate
- Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues
- To maintain effective means of communication at all times
- To ensure that customers receive an excellent level of customer service
- To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a ‘one stop’ service for query resolution
- To ensure a ‘seamless’ service provided across service areas through effective teamwork, attention to detail and work management
- To take ownership of customer queries and ensure a satisfactory resolution is achieved for both the customer and the company
- To be able to manage daily tasks and prioritise requirements
- Recording all actions and decisions on record fully and accurately
- Any other reasonable requests that may be made from time to time
Key Attributes:
- Self-motivated and focused on achieving excellence in customer care
- Previous customer service experience within a commercial environment
- Confident about working in a role where you enjoy seeking resolutions and successful outcomes
- Flexible – willing to do what is necessary and go the ‘extra mile’ for customers
- Excellent communication skills both written and verbal
- Desire to succeed and excel
- Computer literate and willing to learn in-house systems
- Excellent attention to detail, adaptability, teamwork and professional judgement
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Customer Service Advisor in Swindon employer: Purely Recruitment Solutions Ltd.
Contact Detail:
Purely Recruitment Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle tricky situations or difficult customers. We all know that real-life examples can make a big difference, so be ready to share your experiences.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role. Ask about team dynamics, training opportunities, or what success looks like in this position.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to get noticed, so take advantage of our platform to showcase your skills and experience directly to potential employers.
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and showcase how you’ve gone the extra mile for customers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep your language straightforward – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss your previous experiences and how you’ve handled customer queries. Think about specific examples where you went the extra mile to resolve an issue.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you effectively communicated with customers or colleagues to resolve issues.
✨Demonstrate Teamwork and Flexibility
Prepare to talk about times when you worked as part of a team to achieve a common goal. Highlight your adaptability and willingness to take on different tasks to ensure customer satisfaction, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of customer queries you’ll be handling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.