At a Glance
- Tasks: Support patients with a friendly approach and manage appointments efficiently.
- Company: Join a caring healthcare team dedicated to enhancing patient experiences.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and rewarding field.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service or administration, especially in healthcare.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
- In-store support
- Welcome and assist patients attending the branch, providing a professional and reassuring experience
- Ensuring records are accurate and up to date
- Handle walk-in enquiries and provide guidance on services and accessories where appropriate
- Maintain a clean, organised, and professional branch environment at all times
- Administration and coordination
- Manage appointments, diaries and patient records using internal systems
- Ensure CRM systems are kept accurate and up to date
- Support general administrative tasks to keep the service running smoothly
- Telephone and outbound activity
- Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
- Encourage bookings and attendance where appropriate, in a natural and helpful way
- Handle inbound calls and email enquiries in a timely and professional manner
- Customer care
- Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
- Carry out follow-up calls where required to support patient experience
Core Skills
- Strong communication skills with a friendly and professional approach
- Able to work independently and stay motivated during quieter periods
- Well organised with good attention to detail
- Confident using systems, with the ability to learn new CRM tools
- A patient-focused mindset with strong empathy and emotional awareness
- Comfortable encouraging customers to take the next step where appropriate
Experience
- Previous experience in a customer-facing or administrative role
- Comfortable speaking with customers over the phone
- Experience in healthcare or a clinical environment is essential
- Experience working in a lone or self-managed role is required
Healthcare Patient Experience Specialist in Stroud employer: Purely Recruitment Solutions Ltd.
Join our dynamic team in Stroud as a Healthcare Patient Experience Specialist, where we prioritise patient care and professional development. Our supportive work culture fosters growth through continuous training and mentorship, ensuring you thrive in your role while making a meaningful impact on patients' lives. Enjoy a flexible work schedule, competitive salary, and the satisfaction of contributing to a vital healthcare service in your community.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Patient Experience Specialist in Stroud
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our experience and how it relates to the Healthcare Patient Experience Specialist role.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the team and the work environment.
✨Tip Number 4
Follow up with a thank-you email after the interview. It’s a nice touch that keeps us on their radar and reinforces our interest in the position. Plus, it’s a great way to stand out!
We think you need these skills to ace Healthcare Patient Experience Specialist in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Healthcare Patient Experience Specialist role. Highlight any customer service or healthcare experience you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about patient care and how your background makes you the ideal candidate. Keep it friendly and professional, just like the role requires.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon. We want to see how well you can convey your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Patient Experience Specialist. Familiarise yourself with the key tasks like managing appointments and providing patient support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated with customers or patients. Think about how you handled difficult situations with empathy and professionalism, as these stories will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being well-organised is key in this role. Bring up specific instances where you managed multiple tasks or maintained accurate records. You could even mention any tools or systems you've used to stay organised, which will show that you can handle the administrative side of the job smoothly.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or patient care strategies. This not only shows your interest but also helps you gauge if the company is the right fit for you.
