At a Glance
- Tasks: Support patients in-store and manage appointments with a friendly, professional approach.
- Company: Join a reputable healthcare provider in Stroud with a focus on patient care.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service or administration, ideally in healthcare.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Healthcare Customer Service Executive to join our client based in their Stroud branch.
Key Responsibilities
- In-store support
- Welcome and assist patients attending the branch, providing a professional and reassuring experience
- Ensuring records are accurate and up to date
- Handle walk-in enquiries and provide guidance on services and accessories where appropriate
- Maintain a clean, organised, and professional branch environment at all times
- Administration and coordination
- Manage appointments, diaries and patient records using internal systems
- Ensure CRM systems are kept accurate and up to date
- Support general administrative tasks to keep the service running smoothly
- Telephone and outbound activity
- Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
- Encourage bookings and attendance where appropriate, in a natural and helpful way
- Handle inbound calls and email enquiries in a timely and professional manner
- Customer care
- Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
- Carry out follow-up calls where required to support patient experience
Core Skills
- Strong communication skills with a friendly and professional approach
- Able to work independently and stay motivated during quieter periods
- Well organised with good attention to detail
- Confident using systems, with the ability to learn new CRM tools
- A patient-focused mindset with strong empathy and emotional awareness
- Comfortable encouraging customers to take the next step where appropriate
Experience
- Previous experience in a customer-facing or administrative role
- Comfortable speaking with customers over the phone
- Experience in healthcare or a clinical environment is essential
- Experience working in a lone or self-managed role is required
Healthcare Customer Service Executive in Stroud employer: Purely Recruitment Solutions Ltd.
Join our dynamic team in Stroud as a Healthcare Customer Service Executive, where we prioritise patient care and professional development. Our supportive work culture fosters growth through ongoing training and mentorship, ensuring you thrive in your role while making a meaningful impact on the lives of patients. Enjoy a flexible work schedule, competitive salary, and the satisfaction of being part of a dedicated team committed to excellence in healthcare service.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Customer Service Executive in Stroud
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Dress the part! Make sure you look professional and polished for your interview. First impressions matter, and looking the part can give you an extra boost of confidence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Healthcare Customer Service Executive in Stroud
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in healthcare, to show us you’re the right fit for the role.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've provided excellent customer care in the past, and let your personality shine through!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use friendly language and demonstrate your ability to connect with others, just like you would with our patients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Healthcare Customer Service Executive. Familiarise yourself with common healthcare terms and the services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role requires a patient-focused mindset, be prepared to share examples of how you've handled customer queries with empathy in the past. Think of specific situations where you went above and beyond to support someone, as this will demonstrate your ability to connect with patients.
✨Practice Your Communication Skills
Strong communication is key for this position. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Be Ready for Role-Play Scenarios
In interviews for customer service roles, you may be asked to role-play a scenario where you handle a difficult customer or manage an appointment. Prepare for this by thinking through how you would approach such situations, keeping your responses calm, professional, and solution-oriented.
