At a Glance
- Tasks: Welcome visitors and manage bookings while ensuring top-notch customer service.
- Company: Join a friendly, family-run business in the heart of Southampton.
- Benefits: Competitive salary, 20 days holiday plus bank holidays, and uniform provided.
- Other info: Enjoy career growth with regular performance reviews and increasing holiday entitlement.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in the automotive industry and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Southampton. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.
Duties:
- Greeting visitors in a friendly manner and directing them appropriately.
- Raising T cards for all bookings and creating jobs.
- Obtaining order numbers to include authorisation of work and regular process updates.
- Liaise with Workshop Control to notify of work arriving and waiting to be commenced.
- Planning of scheduled servicing and Tacho/MOT bookings.
- Completing Night Board and confirming customer attendance.
- Processing and checking retail invoice costings.
- Send jobs for final order approval and then onto accounts for payment.
- Ensure all keys are correctly tagged with vehicle details.
- Monitor, Log and control the use of Courtesy details.
- Representing the business with professionalism.
Skill Requirements:
- Excellent telephone manner and computer skills.
- Pro-active approach.
- Taking pride in what you do.
- Willingness to learn.
20 days holiday plus bank holidays (pro-rata in the first year). Holidays increase with time served. 6 month performance reviews. Uniform provided. Note – Slightly late finish last working day of the month to ensure all month end procedures are completed.
Customer Service Receptionist in Southampton employer: Purely Recruitment Solutions Ltd.
Join a family-run business in Southampton that values its employees and fosters a supportive work environment. As a Customer Service Receptionist, you will enjoy competitive salary packages, 20 days of holiday plus bank holidays, and opportunities for growth through regular performance reviews. With a focus on excellent customer service and teamwork, this role offers a chance to be part of a dynamic team dedicated to delivering outstanding service in the automotive industry.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Receptionist in Southampton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Receptionist and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Receptionist in Southampton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our friendly team in Southampton.
Tailor Your Experience:Make sure to highlight your experience in the automotive industry. We’re looking for someone who understands the ins and outs of this field, so don’t be shy about showcasing relevant skills and past roles!
Be Professional Yet Approachable:Your written application should reflect the professionalism we value at StudySmarter, but also your friendly personality. Strike a balance that shows you can represent our business well while being approachable to customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know the Company
Before your interview, do a bit of research on the family-run business. Understand their values and what makes them unique in the automotive industry. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Practice Your Telephone Manner
Given the importance of an excellent telephone manner, consider doing mock calls with a friend or family member. Focus on clarity, friendliness, and professionalism. This will help you feel more confident when answering questions during the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're proactive and serious about contributing to the company's ongoing success.
