At a Glance
- Tasks: Welcome visitors and manage bookings while ensuring top-notch customer service.
- Company: Join a friendly, family-run business in the heart of Poole.
- Benefits: Competitive salary, 20 days holiday, uniform provided, and performance reviews.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that values your contribution to customer satisfaction.
- Qualifications: Experience in the automotive industry and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Permanent Full-Time (Monday to Friday – 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am – 12:00pm)
Salary – Competitive
Location: Poole
Must have experience in the automotive industry.
We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Poole. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.
Duties:
- Greeting visitors in a friendly manner and directing them appropriately.
- Raising T cards for all bookings and creating jobs.
- Obtaining order numbers to include authorisation of work and regular process updates.
- Liaise with Workshop Control to notify of work arriving and waiting to be commenced.
- Planning of scheduled servicing and Tacho/MOT bookings.
- Completing Night Board and confirming customer attendance.
- Processing and checking retail invoice costings.
- Send jobs for final order approval and then onto accounts for payment.
- Ensure all keys are correctly tagged with vehicle details.
- Monitor, Log and control the use of Courtesy details.
- Representing the business with professionalism.
Skill Requirements:
- Excellent telephone manner and computer skills.
- Pro-active approach.
- Taking pride in what you do.
- Willingness to learn.
20 days holiday plus bank holidays (pro-rata in the first year). Holidays increase with time served. 6 month performance reviews. Uniform provided.
Note – Slightly late finish last working day of the month to ensure all month end procedures are completed.
Customer Service Receptionist in Poole employer: Purely Recruitment Solutions Ltd.
Join a family-run business in Poole that values its employees and fosters a friendly, supportive work environment. As a Customer Service Receptionist, you'll enjoy competitive salary, 20 days of holiday plus bank holidays, and opportunities for growth through regular performance reviews. With a focus on delivering excellent customer service, this role offers a chance to be part of a dynamic team dedicated to the success of the automotive industry.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Receptionist in Poole
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Receptionist and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Receptionist in Poole
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to contribute to our friendly team in Poole!
Tailor Your Experience:Make sure to highlight your experience in the automotive industry. We’re looking for someone who understands the ins and outs of this field, so don’t be shy about showcasing relevant skills and past roles.
Be Professional Yet Approachable:Your written application should reflect the professionalism we value at StudySmarter, but also your friendly nature. Use a warm tone that shows you’re ready to greet visitors with a smile and provide excellent service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know the Company
Before your interview, take some time to research the family-run business you're applying to. Understand their values, mission, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Receptionist, your ability to interact positively with customers is key. Prepare examples from your past experience where you’ve gone above and beyond for a customer. Highlight your excellent telephone manner and any specific situations that demonstrate your proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to your experience in the automotive industry and your approach to handling customer inquiries. Practising answers to common questions can help you feel more confident and articulate during the interview. Don’t forget to prepare questions to ask them too!
✨Dress Professionally
First impressions matter! Make sure to dress smartly and professionally for your interview. Since you'll be representing the business, showing that you take pride in your appearance will reflect your understanding of the role and its importance in delivering excellent customer service.
