At a Glance
- Tasks: Be the heart of our operation, ensuring top-notch customer service and administration.
- Company: Join a dynamic team at a leading automotive depot in Poole.
- Benefits: Competitive salary, full training, and opportunities for career growth.
- Other info: Hands-on role with a supportive team and a chance to learn and grow.
- Why this job: Make a real impact in customer satisfaction while developing your skills.
- Qualifications: Enthusiastic personality, excellent phone skills, and a passion for the automotive industry.
The predicted salary is between 24000 - 30000 £ per year.
- Customer Service Reception
- Poole
- Permanent – Full time
- Monday – Friday – 8.00am – 6.00pm with ½ hour unpaid lunch
Every third Saturday 8.00am to 12noon.
Salary is dependent on experience
We are currently recruiting for a Customer Service Reception to join our client at their Poole Depot.
The Role
- You will be a key member at the heart of the operation.
- To ensure that service administration duties within the Swindon Depot are controlled and processed to a high standard to include excellent customer satisfaction.
- This is a busy hands-on role, which offers a wide range of duties such as planning of schedule servicing, tachos and MOT bookings, job creation, obtaining and updating of order numbers, creation of night board, liaise with workshop control to notify of work arriving and waiting to be commenced, retail invoice costing.
The Person
- You will have enthusiasm and a dynamic personality
- You must have an excellent telephone manner and computer skills, experience in the automotive industry is essential.
- You need to be pro-active, take pride in what you do, a willingness to learn and be engaged with training and an interest in pursuing a career within the industry.
- Full training will be given.
- #J-18808-Ljbffr
Customer Service Reception in Poole employer: Purely Recruitment Solutions Ltd.
Join a dynamic team in Totton where your role as a Workshop Cleaner is vital to maintaining a clean and safe environment. We pride ourselves on fostering a supportive work culture that values reliability and attention to detail, offering opportunities for personal growth and cross-departmental collaboration. Enjoy the benefits of a permanent full-time position with a negotiable salary, all while contributing to a workplace that prioritises hygiene and teamwork.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Reception in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Purely Recruitment Solutions Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Purely Recruitment Solutions Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Reception in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Purely Recruitment Solutions Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Purely Recruitment Solutions Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Purely Recruitment Solutions Ltd.!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
