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For Companies At a Glance
- Tasks: Make outbound calls and ensure top-notch customer communication.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Enjoy a Monday to Friday schedule with a supportive work environment.
- Why this job: Gain valuable experience in customer service while working towards team goals.
- Qualifications: Confident phone manner and IT literacy are essential; previous experience is a plus.
- Other info: This is a temporary role lasting 3 to 6 months, perfect for students!
The predicted salary is between 28800 - 43200 £ per year.
Outbound Customer Services Advisor
Location: Swindon
Duration: Temporary – 3 to 6 months
Working Hours: Monday to Friday, 9 am to 5 pm – 37.5 hours per week
Role Responsibilities:
- Making outbound calls to customers who have made inquiries about services
- Ensuring all customer communication, both verbal and written, is of the highest standard at all times
- Ensuring all written paperwork is sent to customers in a timely and accurate fashion
- Recording and logging all correspondence and updating and maintaining a database
- Meeting targets for calls made to customers
- Following up on all correspondence
Person Specification:
- Must have a confident, professional telephone manner
- Previous experience working in a similar role
- IT literate with accurate data entry skills
- Ability to work as part of a team to achieve team goals
By applying for this role, you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely Recruitment will not submit or use your personal information for any other purposes than for searching for alternative employment.
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Outbound Customer Services Advisor employer: Purely Recruitment Solutions Ltd.
Contact Detail:
Purely Recruitment Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Services Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you sound confident and professional during the interview, showcasing your ability to handle inquiries effectively.
✨Tip Number 2
Research StudySmarter and our services thoroughly. Understanding our mission and values will allow you to tailor your conversation during the interview, demonstrating your genuine interest in the role and the company.
✨Tip Number 3
Prepare examples from your previous experience that highlight your telephone manner and data entry skills. Being able to share specific instances where you've excelled in similar roles will make you stand out as a candidate.
✨Tip Number 4
Practice active listening techniques. During the interview, showing that you can listen attentively and respond appropriately will reflect your ability to communicate effectively with customers.
We think you need these skills to ace Outbound Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your confident telephone manner and any previous outbound calling experience to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Outbound Customer Services Advisor role. Mention your ability to meet targets and work as part of a team.
Highlight IT Skills: Since the role requires IT literacy, ensure you mention any relevant software or database experience in your application. This will demonstrate your capability in accurate data entry and maintaining records.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key in customer service roles, so make sure your application reflects that.
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Show Off Your Communication Skills
As an Outbound Customer Services Advisor, your ability to communicate effectively is crucial. Practice speaking clearly and confidently, and be prepared to demonstrate your professional telephone manner during the interview.
✨Highlight Relevant Experience
Make sure to discuss any previous roles where you handled customer inquiries or made outbound calls. Share specific examples of how you met targets and maintained high standards in customer communication.
✨Demonstrate IT Literacy
Since the role requires accurate data entry and database maintenance, be ready to talk about your IT skills. Mention any relevant software you’ve used and how you ensure accuracy in your work.
✨Emphasise Teamwork
This position involves working as part of a team, so be prepared to discuss how you collaborate with others. Share examples of how you've contributed to team goals in past roles and how you handle challenges within a team setting.