Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage logistics accounts, ensuring smooth operations and excellent customer relations.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, flexible working hours, and opportunities for career growth.
- Other info: Opportunity to work with a supportive team and develop your professional skills.
- Why this job: Join a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: 1+ years in logistics, strong communication, and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks:
- Day-to-day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer and management within the business.
- Ensure the day-to-day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc., and escalate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on-site with clients to discuss their account and offer a day-to-day perspective.
- Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one-on-one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification:
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and workarounds.
- Availability to potentially work weekends when needed for stock takes etc., 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
Logistics Account Manager in Lambourn employer: Purely Recruitment Solutions Ltd.
Contact Detail:
Purely Recruitment Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Account Manager in Lambourn
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry and let them know you're on the hunt for a Logistics Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their logistics processes and KPIs so you can speak their language. This will show that you're not just another candidate, but someone who genuinely cares about their operations.
✨Tip Number 3
Practice your communication skills! As a Logistics Account Manager, you'll need to handle customer queries and complaints effectively. Role-play with a friend or family member to get comfortable with addressing potential issues and showcasing your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Logistics Account Manager in Lambourn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Account Manager role. Highlight your relevant experience in logistics and account management, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your ability to manage accounts and meet KPIs.
Showcase Your Problem-Solving Skills: In logistics, things can get tricky! Make sure to include examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and find solutions when issues arise.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it ensures your application gets to the right people without any hiccups!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Know Your Logistics Inside Out
Make sure you brush up on logistics terminology and processes. Understand the key performance indicators (KPIs) relevant to the role and be ready to discuss how you've managed accounts in the past. This shows you're not just familiar with the industry, but that you can hit the ground running.
✨Demonstrate Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or resolved issues in previous roles. This will highlight your ability to maintain strong relationships and manage expectations.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've had to think on your feet or come up with creative solutions in a logistics context. Be ready to share these stories during the interview to demonstrate your proactive approach and reliability in managing accounts.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's logistics operations, team dynamics, or future challenges they face. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.