At a Glance
- Tasks: Provide top-notch customer service and drive sales in a dynamic retail environment.
- Company: Join a vibrant team in Hemel Hempstead focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Enjoy a supportive team atmosphere with chances to shine.
- Why this job: Make a real difference by helping customers and achieving sales targets.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Full Time – Permanent 8:00am – 4:30pm or 9:30am – 6:00pm – Monday to Friday with 1 in 4 weekends 8.00am – 5:00pm – Saturday 10.00am – 4.00pm – Sunday Hemel Hempstead. Salary is dependent on experience.
We are currently recruiting for a Customer Sales Advisor to join our client based in Hemel Hempstead. The role of the Customer Sales Advisor is to ensure customers receive a consistently high level of service. In addition to providing day-to-day help to customers, the Customer Sales Advisor will contribute to the overall cleanliness, appearance and effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other activities.
The principle objectives of the Customer Sales Advisor are to guarantee customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company. To achieve this, the Customer Sales Advisor will:
- Contribute to the achievement of the financial targets of the store
- Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
- Respond effectively to the diverse needs of each customer
- Ensure the store presents itself to a high standard of cleanliness
- Make sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike
- Comply consistently with all company procedures
Main Duties:
- Deal effectively with sales inquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
- Maximise every sales enquiry to ensure the store hits its target
- Complete all administrative tasks to ensure compliance with company procedures
- Maintain a clean and tidy store
- In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility
- Ensure that the store ‘bad debt’ is kept to a minimum, implementing procedures and controls to recover any bad debt
Person Specification:
- A good level of written and verbal communication skills
- Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
- Self-discipline, working within guidelines and procedures whilst being attentive to detail
- Comfortable working in a small team environment and adapt to lone working
- Project confidence and knowledge of Company products and services on completion of the induction and probation period
- Day to day liaison with customers
- Achieving a high level of customer service and satisfaction
- Achievement of weekly, monthly and yearly sales targets
Customer Sales Advisor in Hemel Hempstead employer: Purely Recruitment Solutions Ltd.
Join a dynamic team in Hemel Hempstead as a Customer Sales Advisor, where we prioritise exceptional customer service and employee satisfaction. Our supportive work culture fosters growth and development, offering opportunities to enhance your skills while contributing to the store's success. Enjoy a competitive salary, flexible working hours, and a commitment to maintaining a clean and safe environment for both staff and customers.
Contact Details:
Purely Recruitment Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Purely Recruitment Solutions Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Purely Recruitment Solutions Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Purely Recruitment Solutions Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Purely Recruitment Solutions Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Purely Recruitment Solutions Ltd.!
How to prepare for a job interview at Purely Recruitment Solutions Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
