At a Glance
- Tasks: Manage logistics accounts, ensuring smooth operations and excellent customer service.
- Company: Dynamic logistics company on the outskirts of Swindon.
- Benefits: Negotiable salary, flexible working hours, and opportunities for career growth.
- Other info: Opportunity to work with a supportive team and develop your professional skills.
- Why this job: Join a fast-paced environment where you can make a real difference in logistics.
- Qualifications: 1+ years in logistics, strong communication, and organisational skills required.
The predicted salary is between 24750 - 30250 £ per year.
- Logistics Account Manager
- Temporary to Permanent
- Salary negotiable dependent on experience
- Outskirts of Swindon
We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon.
Responsibilities and Tasks
- Day to day responsibility for the management of individual accounts within operational aspects.
- Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business..
- Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met.
- Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs.
- Keeping close relations with their CRM and the relevant TL within the warehouse.
- Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis.
- Invoice relevant customers in a timely manner in line with expectations set by management.
- Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing.
- Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts.
- First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues.
- Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending.
- Attending meetings internally to discuss accounts.
- Attend meetings on site with clients to discuss their account and offer a day to day perspective.
- Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner.
- Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date.
- Ensure that any health and safety concerns are escalated to the relevant team through the Share Point so that action can be taken to resolve health and safety risks.
- Attend team meetings internally where required to ensure you are up to date on the latest Walker information.
- Maintain and strengthen customer relationships and ensuring all their logistics needs are met.
- Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls.
- The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations.
Person Specification
- Self-motivated, good organisation skills.
- Reliable.
- Process driven.
- Have great customer service skills.
- Have great communication skills, both internally within the team, and externally client facing.
- The ability to think of solutions and work arounds.
- Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max.
- Articulate and numerate with good presentation skills.
- Competent in the use of Windows Office Packages and Logistics Management Systems.
- Minimum of 1 years experience within the Logistics or similar industry.
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for.
Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Logistics Account Manager in Hungerford employer: Purely Recruitment Solutions Careers
Join a dynamic team in Salisbury as an Accounts/Tax Senior, where you will thrive in a supportive and collaborative work environment. With ample opportunities for professional development and career progression, this role offers the chance to engage with clients and tackle diverse challenges while enjoying a positive workplace culture that values your contributions.
Contact Details:
Purely Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Account Manager in Hungerford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Purely Recruitment Solutions Careers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Purely Recruitment Solutions Careers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Purely Recruitment Solutions Careers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Account Manager in Hungerford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Purely Recruitment Solutions Careers:This is your chance to really connect with the team at Purely Recruitment Solutions Careers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Purely Recruitment Solutions Careers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Purely Recruitment Solutions Careers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Purely Recruitment Solutions Careers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Purely Recruitment Solutions Careers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
