At a Glance
- Tasks: Be the go-to person for customers, managing service requests and ensuring top-notch communication.
- Company: Friendly automotive company in Chippenham with a supportive team atmosphere.
- Benefits: Enjoy 22 days holiday, a pension scheme, and opportunities for training.
- Other info: Perfect for those looking to kickstart their career in the automotive industry.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Great phone skills, customer-focused attitude, and a willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
- Service Advisor
- Permanent
Full time (8.00am – 6.00pm – Monday to Friday and every other Saturday, 8:00 am to 12:30pm)
- Dependant on experience
- Chippenham
We are excited to be assisting our client, an automotive company based in Chippenham, in recruiting a Service Advisor to join their friendly team.
You will be the main point of contact for customers, and will manage communications between the workshop, the dealership and customers, always delivering excellent customer service.
Duties
- To assist with service telephone calls and walk-in enquiries on behalf of the dealership.
- Meeting and greeting customers
- Qualify service needs and diagnostic needs where appropriate.
- Establish understanding and an agreement with the customer of the work to be carried out.
- Updating customers on job updates
- Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
- Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
- Understand and adhere to all brand service requirements.
- Maintain safe working practices and abide by the working rules and standards of the dealership.
- Maintain product knowledge on the full franchise ranges.
- Maintain relevant systems, ensuring accuracy at all times.
- Accurately complete job cards, including any descriptions of faults reported by the customer.
Requirements
- Excellent telephone manner.
- Customer focused and relationship building
- Confident in computer use.
- Influencing and Negotiating
- Automotive experience would be an advantage.
- You need to be proactive and take pride in what you do.
- You will have a willingness to learn and will be engaged with training.
Benefits
- 22 days holiday plus Bank Holidays
- Pension Scheme.
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for.
Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.
Service Advisor in Chippenham employer: Purely Recruitment Solutions Careers
Join a dynamic team in Salisbury as an Accounts/Tax Senior, where you will thrive in a supportive and collaborative work environment. With ample opportunities for professional development and career progression, this role offers the chance to engage with clients and tackle diverse challenges while enjoying a positive workplace culture that values your contributions.
Contact Details:
Purely Recruitment Solutions Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Purely Recruitment Solutions Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Purely Recruitment Solutions Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Purely Recruitment Solutions Careers:Your cover letter is your chance to shine! Tell us why you want to work at Purely Recruitment Solutions Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Purely Recruitment Solutions Careers!
How to prepare for a job interview at Purely Recruitment Solutions Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
