At a Glance
- Tasks: Provide technical support and troubleshoot PureGym's membership applications.
- Company: Join a leading global gym business with a vibrant community.
- Benefits: Enjoy free gym membership, hybrid working, and personal healthcare.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact on user satisfaction in a supportive environment.
- Qualifications: Experience in software support, coding knowledge, and strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
The PureGym Group is a global gym business with a community of more than 700 gyms and over 2 million members. At PureGym, everything we do comes back to one simple idea: helping you feel good. We're proud of our people and have a strong focus on internal progression. Championing diversity, we are committed to providing an excellent employee experience and workplace culture.
Our gyms are friendly, supportive, and judgement‑free spaces where everybody can come in, work out and leave Feeling PureGym Good. We are proud to be certified by Top Employers Institute. See our careers page for full benefits.
- Free nationwide gym membership for you + 1
- Hybrid working
- A truly flexible working culture
- Personal private healthcare, including digital GP
- Life insurance x4
- Company pension contribution
- 25 days annual leave, plus 1 personal day
- Option to purchase additional holiday (up to 5 days)
- Great learning & development resources
- Enhanced maternity pay, paternity and adoption leave
Location: Hybrid- Leeds
Type: Full Time
Contract type: Permanent
Application: 16th June 2026
We are looking for a Configuration Analyst to join the IT Services Team. This is a hybrid role, working in our Leeds office 2 days a week. Group IT Operations provide overarching support for all IT systems and services across the Pure Gym group, including owned gyms and international franchises. With over 350 sites in the UK, 200 in Denmark, 40 in Switzerland and franchise in Saudi Arabia and UAE, the team support the entire internal user base and all of our member systems, including our website, mobile app, gym access and back office systems. These services are critical to the safe and consistent fitness experience of our 2m+ members.
Responsibilities
- Providing technical support and troubleshooting assistance to users of our PureGym's Membership applications.
- Partnering with cross‑functional teams to ensure efficient operations and optimal performance of our applications, while resolving issues and boosting user satisfaction.
- Maintain strong working knowledge of all membership management system within the group and web interfaces.
- Support the roll‑out of new configuration for international expansion, and within existing systems.
- Assist users with application enquiries, offering guidance and resolving problems.
- Processes, interpret and document key business processes, through stakeholder engagement and analysis of data with an understanding of workflow design, integrations, and data management.
- Scheduling and preparing for club price changes.
- Collaborate with third parties (Peytz, Exerp & inhouse developers) as required to investigate and resolve complex application issues, escalating unresolved issues as needed and following up to ensure timely resolution.
- Strong analytical skills with the ability to collect, organise, analyse and process significant amounts of information with attention to detail and accuracy.
- Support with new configuration requirements for ongoing business initiatives.
- Testing of new system features such as; API calls, testing functionality of products and developed extracts.
- Ensure data extracted from membership system is correct and up to date.
- Maintenance of product and implementation and account set up.
- Working closely with the IT Infrastructure and Application Development teams to provide timely and efficient resolution of application related incidents.
The Person
- Strong focus on precision and the capacity to meet established deadlines.
- Ability to demonstrate accuracy and time management.
- Ability to adapt to surrounding and has a solution orientated approach.
- Experienced in supporting in‑house business applications, including experience in software implementation and functional testing.
- Understanding of coding languages (HTML, SQL, API).
- Good analytical, diagnostic and problem‑solving skills.
- Experience in supporting of SaaS based solutions.
- Ability to learn and implement technical information.
- Strong numerical and Excel skills.
- Takes ownership for performance and ensures that all targets are met.
- Can effectively build strong working relationships and networks to enable success.
- Has strong communication, time management and organizational skills, keen to learn.
- Has the ability to manage numerous projects whilst remaining calm.
- Ability to understand the big picture and see how member value and Pure Gym value are connected to business processes.
- Demonstrates resilience and a strong passion for their role.
PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve.
Configuration Analyst in Leeds employer: PureGym
At PureGym, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that champions diversity and internal progression. With a strong focus on employee well-being, we provide a range of benefits including free gym membership, hybrid working options, and extensive learning resources, all within a supportive environment in Leeds. Join us to be part of a community that values your growth and fosters a judgement-free atmosphere where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Analyst in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PureGym values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PureGym might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PureGym!
✨Direct Apply to PureGym
Let's not forget to apply directly through the PureGym website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Configuration Analyst in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PureGym.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PureGym. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PureGym
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
