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- Tasks: Manage financial reconciliations and oversee international payments in a fast-paced environment.
- Company: Join PureGym, the UK's No.1 gym operator, committed to diversity and employee experience.
- Benefits: Enjoy free gym membership, flexible working, 25 days leave, and great learning resources.
- Why this job: Be part of a growing company revolutionising health and fitness while making a real impact.
- Qualifications: Strong numerical skills, attention to detail, and experience in payment processing or debt recovery.
- Other info: Dynamic team culture with opportunities for career growth and development.
The predicted salary is between 28800 - 43200 £ per year.
PureGym is the No.1 gym operator in the UK, and the 4th largest gym operator worldwide. With 700+ gyms and over 2 million members across the UK, Europe & the US, we are the gym where Everybody is Welcome. We champion diversity and are committed to providing a workplace where everyone feels free to be. We’re proud to be recognised as a Top Institute Employer, reflecting our commitment to excellence in employee experience and workplace culture.
Free nationwide gym membership for you + 1
- A truly flexible working culture
- Life insurance x4
- Company pension contribution
- 25 days annual leave, plus 1 personal day
- Option to purchase additional holiday (up to 5 days)
- Great learning & development resources
- Enhanced maternity pay, paternity and adoption leave
The Role
Location: Leeds (2-3 days a week in the office). During probation and training period, full-time office attendance is mandatory.
Type: Full Time
Contract type: Permanent
We are looking to recruit a Payments Officer to support the Group Payment’s Team responsible for all Revenue streams into the business - handling multiple currencies. This is a great opportunity to join a fast growing and ambitious company that is leading the revolution of the health and fitness industry. In this fast-paced role, you’ll manage daily financial reconciliations, oversee international payments, and help protect our revenue through fraud prevention and chargeback handling. If you thrive on accuracy, love solving problems, and enjoy working across systems and teams, we’d love to hear from you.
Key duties will include:
- Produce daily bank reports and perform reconciliations across systems and currencies.
- Ensure accurate matching of transactions between CRM, databases, and payment gateways.
- Execute daily control checks and investigate discrepancies promptly.
- Manage income allocation, corporate receipts, and international payments.
- Handle chargebacks and indemnities, including disputes and customer profile updates.
- Lead fraud investigations and resolve escalated financial issues.
- Oversee revenue collection and debt recovery, including third-party agency collaboration.
- Respond to departmental queries within SLA and prepare requested reports.
- Support and lead project work, including process improvements.
- Maintain up-to‑date procedures and interpret relevant financial regulations.
The Person
Success in this role requires strong numerical and investigative skills, excellent attention to detail, and the ability to manage multiple tasks calmly and efficiently. You’ll be a resilient team player who communicates clearly, builds strong working relationships, and positively challenges others to drive improvement. Proficiency in Microsoft Office - especially Excel - is essential, along with a solution‑oriented mindset and a passion for upholding PureGym’s values.
The successful candidate will also have some experience in:
- Payment Processing
- Debt Collection & Recovery
- Reporting & Analysis
- Regulatory Awareness
- Cross‑Functional Collaboration
PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve. Join us on our mission is to bring high quality, affordable fitness to everyone, everywhere.
Please note: Applications will be reviewed on a rolling basis, and the advert may be withdrawn at any time. Early application is encouraged.
Payments Officer employer: PureGym Limited
Contact Detail:
PureGym Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Officer
✨Tip Number 1
Get to know the company inside out! Research PureGym's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to payments and finance. Think about how your skills align with the role and be ready to share examples of your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Payments Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payments Officer role. Highlight your experience in payment processing, debt collection, and any relevant financial regulations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining PureGym and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to showcase your numerical and investigative skills in your application. Mention your proficiency in Excel and any experience with cross-functional collaboration. We’re all about teamwork here at PureGym!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team. Don’t wait too long – we review applications on a rolling basis!
How to prepare for a job interview at PureGym Limited
✨Know Your Numbers
As a Payments Officer, you'll be dealing with financial reconciliations and multiple currencies. Brush up on your numerical skills and be prepared to discuss how you've handled similar tasks in the past. Bring examples of reports or reconciliations you've worked on to showcase your attention to detail.
✨Understand the Role
Familiarise yourself with the key duties listed in the job description. Be ready to explain how your previous experience aligns with managing income allocation, chargebacks, and fraud investigations. This shows that you’re not just interested in the role but have done your homework.
✨Showcase Your Problem-Solving Skills
In this fast-paced environment, problem-solving is crucial. Prepare to share specific examples of challenges you've faced in previous roles, particularly around discrepancies or fraud prevention. Highlight your solution-oriented mindset and how you’ve positively impacted your team.
✨Communicate Clearly
Effective communication is key in this role, especially when collaborating across teams. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewers about their processes, which demonstrates your interest and engagement.
