Senior Technical Support Engineer / Senior Copier Technical Specialist
Location: Midlands / Central UK (Ideally Worcestershire, West Midlands or surrounding areas)
Job Overview
We are seeking an experienced Senior Technical Support Engineer to take a leading role in supporting our nationwide field service operation. This is an excellent opportunity for a highly skilled photocopier/MFP engineer looking to progress into a more senior technical support and service position while remaining hands-on with advanced equipment and customer support.
Key Responsibilities
- Providing technical support and guidance to a team of eight field service engineers
- Service and repair of print devices
- Developing into the company's product specialist for designated printing and document solutions equipment
- Learning and supporting specialist laser and thermal label-printing technologies
- Assisting with complex fault diagnosis and escalation cases
- Planning and organising preventative maintenance schedules
- Reviewing engineer service reports and ensuring service standards are maintained
- Delivering technical training sessions and knowledge-sharing workshops
- Supporting continuous improvement across the service operation
- Building strong relationships with customers and equipment manufacturers
Travel Requirements
This is a nationwide role requiring regular travel throughout the UK. Travel may also include visits to sites in Aberdeen, Plymouth, Kent and other locations across the UK. Work is generally appointment-based, with most long-distance visits involving one scheduled customer appointment per day. Occasional overnight stays will be required and are fully supported by the company.
About You
Essential
- Proven experience as a photocopier, MFP or thermal print systems field service engineer
- Strong fault-finding and diagnostic skills
- Excellent customer-facing and communication abilities
- Experience supporting field engineers or providing technical mentoring
- Full UK driving licence
- Willingness to travel nationally and stay away from home when required
Desirable
- Experience working with Konica Minolta equipment
- Multi-vendor photocopier/MFP service experience
- Previous experience delivering technical training
- Experience with production print, laser printing or thermal label-printing systems
- Service management or technical leadership experience
What We Offer
- Salary up to £35,000
- Company vehicle (potentially hybrid, with personal use)
- Monday-to-Friday working pattern
- 20 days annual leave plus statutory holidays
- Company pension scheme
- Opportunity to develop into a recognised technical specialist and senior support role
Technical Support Print / Copier Specialist in Stourbridge employer: Pure Talent Group
At Pure Talent Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and innovation. Our employees benefit from ongoing training and development opportunities, ensuring they grow alongside the company while enjoying a competitive salary and benefits package. Working in the picturesque Hampshire/Dorset region, our Field Service Engineers enjoy a dynamic environment where their expertise is recognised and rewarded, making it a truly fulfilling place to advance your career.
