At a Glance
- Tasks: Deliver top-notch technical support and coaching for Production Print products.
- Company: Join a forward-thinking organisation with a supportive culture.
- Benefits: Earn up to £40,000, enjoy a company car, and flexible holiday options.
- Other info: Great opportunities for long-term learning and career development.
- Why this job: Make a real impact while advancing your career in a dynamic environment.
- Qualifications: Strong knowledge of Production Print technology and excellent engineering skills.
We're looking for an experienced Production Print Field Service Engineer to deliver high‑quality technical support across a range of Production Print products. This role focuses on providing exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. You will also play a key part in supporting and coaching a team of PPD Field Service Engineers. We are open to candidates from a Print Production background who are interested in career advancement.
What You Will Be Doing
- Deliver installation, maintenance, and repair services to customers, ensuring all work meets agreed SLAs.
- Provide first‑line technical advice and support across Production Print products.
- Follow level‑two escalation processes to ensure faults are resolved quickly and customer satisfaction is maintained.
- Support Field Service Technicians in adopting best practices, utilising systems effectively, and following correct procedures.
- Take a lead role in ensuring Operator Replaceable Unit (ORU) customers are confident and competent with processes and workflows.
- Provide clear updates on escalation status via internal systems, ensuring all stakeholders remain informed.
- Deliver technical coaching to Field Service Technicians, supporting talent development and continuous learning.
- Communicate technical updates and information from the technical support teams to ensure engineers have the latest knowledge required to resolve faults efficiently.
Skills
- Strong knowledge of Production Print technology and workflows.
- Excellent electrical, technical, and mechanical engineering skills.
- Advanced fault‑diagnosis capability.
- Experience providing remote technical support.
- Strong customer‑handling skills with a professional, calm approach.
- Confident communication skills — written and verbal.
- Ability to coach, mentor, and support Field Service Technicians.
- Strong presentation skills.
Package & Benefits
- Up to £40,000
- Company car
- Inclusive, supportive working environment
- Holiday entitlement + volunteering leave + option to purchase additional holiday
- Flexible retirement planning
- Wellbeing support (physical, emotional, financial)
- Long‑term learning and career development opportunities
- Opportunity to grow within a forward‑thinking, future‑focused organisation
Interested?
If you are currently seeking a Production Print position, please send your CV via the link below or contact our mainline on (phone number removed) and ask for Nicola Foxall ((url removed)) for a confidential chat.
Production Print Specialist (PPD) - Cornwall employer: Pure Talent Group
Join a well-established HVAC business in Peterborough that values its employees by offering competitive salaries, paid door-to-door travel, and generous overtime opportunities. With a strong focus on employee growth through ongoing training and a diverse range of commercial projects, this company fosters a supportive work culture where your skills can flourish. Experience the advantage of working in a dynamic environment that prioritises both professional development and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Production Print Specialist (PPD) - Cornwall
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Pure Talent Group, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Production Print Specialist (PPD) - Cornwall
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Pure Talent Group specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Pure Talent Group
✨Know Your Manufacturing Processes
Before you walk into the interview with Pure Talent Group, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Pure Talent Group value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
