At a Glance
- Tasks: Provide top-notch technical support for Production Print equipment and ensure customer satisfaction.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Earn up to £50,000 with bonuses, flexible retirement planning, and wellbeing support.
- Other info: Enjoy career development opportunities in an inclusive and supportive environment.
- Why this job: Make a real impact by delivering exceptional service and building strong customer relationships.
- Qualifications: Strong technical knowledge of Production Print or MFD devices and excellent problem-solving skills.
We're looking for an experienced Field Service Engineer to provide high-quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds too that would be open to upskilling.
The Role
- Delivering technical service, maintenance, and repair across Production Print equipment.
- Carrying out installations and de-installations, ensuring all project milestones are met efficiently.
- Keeping customers updated on progress and ensuring a positive service experience.
- Escalating technical issues promptly.
- Identifying opportunities for additional services or revenue while on customer sites.
- Building strong customer relationships.
- Managing and maintaining vehicle stock.
The Candidate
- Strong technical knowledge of Production Print and/or MFD devices.
- Excellent fault-finding and problem-solving skills.
- Confident using diagnostic tools and reading complex technical instructions.
- IT literacy and basic networking capabilities.
- Strong communication skills.
- Willing to cover weekend and night rota - 1 in 4 / 1 - 6.
Package
- Up to £50,000 (salary + bonus + shift allowance).
- An inclusive, supportive working environment.
- Holiday entitlement, volunteering leave, and options to purchase additional holiday.
- Flexible retirement planning.
- Wellbeing support covering physical, emotional, and financial health.
- Company car.
- Career development and long-term learning opportunities.
- The chance to grow within a forward-thinking, future-focused organisation.
If you are currently seeking a Production print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall who will give you a call for a confidential chat.
PPD - Print Production Field Service Engineer - Newport employer: Pure Talent Group
At Pure Talent Group, we pride ourselves on being an excellent employer by offering a supportive work culture that prioritises work-life balance and career growth. Our Bristol location provides unique opportunities for professional development in the industrial refrigeration sector, with a manageable on-call rota and the chance to work on diverse projects across the South West, ensuring a rewarding and stable career path for our engineers.
StudySmarter Expert Advice🤫
We think this is how you could land PPD - Print Production Field Service Engineer - Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to the Print Production field. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along a portfolio of your past work or case studies that highlight your technical expertise and problem-solving abilities. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals like you to join our team, so take that leap and submit your CV today!
We think you need these skills to ace PPD - Print Production Field Service Engineer - Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Production Print and MFD devices. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can deliver exceptional service. Remember, we love seeing personality, so let your enthusiasm come through!
Showcase Your Communication Skills:Since building strong customer relationships is key, make sure to highlight any relevant experience in your application. We want to know how you keep customers updated and ensure a positive service experience!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Pure Talent Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of Production Print and MFD devices. Be ready to discuss specific models you've worked with and any troubleshooting you've done. This will show that you're not just familiar with the equipment, but that you can handle real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to diagnose a problem quickly or implement a solution under pressure. This will demonstrate your fault-finding abilities and your capacity to keep customers happy.
✨Communicate Like a Pro
Strong communication skills are key in this role. Practice explaining complex technical concepts in simple terms. You might be asked how you would keep a customer updated during a service call, so think about how you can convey information clearly and effectively.
✨Be Ready for the Rota
Since the job involves covering weekend and night shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business. This will highlight your commitment to providing exceptional service, no matter the time.
