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- Tasks: Diagnose and resolve technical faults while providing top-notch customer support.
- Company: Join a leading technology solutions provider with a strong reputation.
- Benefits: Ongoing training, hands-on experience, and a dynamic work environment.
- Other info: Fast-paced role with varied tasks, perfect for problem solvers.
- Why this job: Be the face of the business and make a real impact on customer satisfaction.
- Qualifications: Strong networking knowledge and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role: Production Print / Photocopier Service Technician
Location: Field Based - North West - Greater Manchester / Lancashire / North Wales
Employer: (Recruiting on behalf of a leading technology solutions provider)
Pure Talent Group are looking for either a Production Print Service Technician or a Photocopier FSE interested to upskill to PPD to join a well established and respected technology solutions provider. In this field based role, you’ll be the face of the business on customer sites, delivering expert technical support and ensuring high end production print equipment performs at its best.
Your responsibilities will include:
- Diagnosing and resolving technical faults
- Installing and networking PPD devices
- Providing customer training to help users get the most from their equipment
- Working collaboratively with the wider service team to meet SLAs and performance targets
- Using tablets, laptops and diagnostic tools to support continuous service improvement
- Keeping your skills sharp through ongoing training, including hands on, computer based and occasional residential courses
This is a fast paced, varied role where no two days look the same, perfect for someone who thrives on problem solving and delivering exceptional customer service.
Skills required:
- Strong networking knowledge
- Excellent customer communication skills
PPD / Print Production Field Service Engineer employer: Pure Talent Group
Contact Detail:
Pure Talent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PPD / Print Production Field Service Engineer
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to print production and technology. It's a great way to meet potential employers and learn about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical expertise, especially in diagnosing and resolving faults. This can be a game-changer during interviews, as it gives employers a tangible sense of what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions specific to the role of a Production Print Service Technician. Think about scenarios where you've successfully trained customers or collaborated with teams to meet targets.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace PPD / Print Production Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production print or photocopier service. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing genuine enthusiasm and a bit of personality, so let us know what makes you tick!
Show Off Your Problem-Solving Skills: In this role, you'll be tackling technical faults and providing top-notch support. Use your application to share specific examples of how you've successfully resolved issues in the past. We’re all about those real-life stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pure Talent Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around production print and photocopier systems. Be ready to discuss specific models and troubleshooting techniques, as this will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since you'll be the face of the business, it's crucial to demonstrate your ability to communicate effectively with customers. Prepare examples of how you've handled difficult situations or provided exceptional service in the past.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would diagnose a fault or train a customer on new equipment. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Teamwork Experience
This role involves working collaboratively with a service team, so be ready to discuss your experience in team settings. Share examples of how you've contributed to team goals or supported colleagues in achieving performance targets.