At a Glance
- Tasks: Install and maintain HP and Xerox printers while solving technical issues.
- Company: Join a dynamic technical services team in a hybrid role.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great chance to work independently and as part of a collaborative team.
- Why this job: Make a real impact by ensuring top-notch print solutions for customers.
- Qualifications: 3-5 years in photocopier diagnostics and strong troubleshooting skills required.
The predicted salary is between 27900 - 34100 £ per year.
We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments. The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.
Key Responsibilities
- Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites.
- Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control.
- Deliver end‑user training on device functionality, secure printing practices, and print management tools.
- Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues.
- Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks.
- Produce accurate technical documentation, service reports, and configuration records in line with SLAs.
- Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments.
Experience, Skills & Personal Qualities
- 3-5 years' experience within Photocopiers / MFD diagnostics.
- Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management.
- Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools.
- Strong troubleshooting skills across Windows and macOS print architecture.
- Ability to interpret technical manuals, service bulletins, and diagnostic tools.
- Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team.
- Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable.
Desirable Qualifications
- HP Certified Technician.
- Xerox Solutions or Production Print Certifications.
- CompTIA A+, Network+, or equivalent IT certification.
Photocopier Field Service Engineer - Hereford / Swindon employer: Pure Talent Group
Join a dynamic technical services team as a Photocopier Field Service Engineer in the vibrant areas of Hereford and Swindon, where you will enjoy a supportive work culture that values innovation and collaboration. With opportunities for professional growth through training and certifications, you will be empowered to enhance your skills while delivering exceptional service to clients. Our commitment to employee well-being is reflected in our flexible working arrangements and a focus on work-life balance, making this an ideal environment for those seeking meaningful and rewarding employment.
