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- Tasks: Diagnose and repair photocopiers while providing top-notch customer support.
- Company: Respected technology solutions provider with a supportive environment.
- Benefits: Up to £31,000 salary, 25 days holiday, company car, and more perks.
- Other info: Great career growth opportunities and training available.
- Why this job: Join a high-performing team and enhance your technical skills in a stable role.
- Qualifications: Experience in photocopiers or related electro-mechanical fields preferred.
Are you looking for a stable, long-term site-based engineering role with a respected technology solutions provider? This is an excellent opportunity for either an experienced Photocopier / MFD Engineer or a semi-skilled engineer from an EPOS, ATM, IT hardware or similar electro-mechanical background to step into a supportive, structured environment.
This position is ideal for someone who enjoys technical problem-solving, customer interaction, and working as part of a high-performing on-site support team.
About the Role
Working on-site, you'll provide hands-on support across a range of print and document technologies. You'll be responsible for diagnosing faults, completing repairs, carrying out routine maintenance, and ensuring equipment uptime for a key client location. You'll work closely with the wider engineering and service teams to maintain a high standard of service delivery and contribute to a positive customer experience.
Key Responsibilities
- Diagnose and resolve technical faults on MFDs / photocopiers
- Support basic fault-finding across print and IT-connected devices
- Perform routine maintenance, updates, and component replacements
- Assist with equipment configuration and installations
- Work within agreed SLAs and maintain accurate service call logs
- Report recurring issues to support proactive resolution
- Maintain site stock levels and ensure parts are used efficiently
- Build strong working relationships with on-site users and support teams
- Attend manufacturer or in-house training to maintain technical proficiency
Package
- Salary up to £31,000
- 25 days holiday + bank holidays
- Company car & fuel card
- Buy or sell up to 5 days' holiday
- Volunteer day
- Life assurance (4× salary)
- Pension scheme
- Company sick pay
- Employee Assistance Programme
- Coaching & mentoring opportunities
- Cycle2Work scheme
- EyeCare support
- Flu jab provision
- Costco membership eligibility
Click the link below to submit your CV for consideration.
Onsite Photocopier Service Engineer - Norfolk in Norwich employer: Pure Talent Group
Contact Detail:
Pure Talent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Photocopier Service Engineer - Norfolk in Norwich
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and team culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves diagnosing faults and performing repairs, brush up on your knowledge of MFDs and photocopiers. Being able to talk confidently about your experience will impress the interviewers.
✨Tip Number 3
Network with current employees or others in the industry. LinkedIn is a great place to connect and learn more about the company culture and expectations. Plus, a referral can give you a leg up in the application process!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. It’s a simple yet effective way to stand out from other candidates.
We think you need these skills to ace Onsite Photocopier Service Engineer - Norfolk in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in photocopier or IT hardware roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your background aligns with our needs. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: In your application, mention specific technical skills related to MFDs, photocopiers, or any relevant IT hardware. We’re looking for engineers who can diagnose and resolve issues efficiently, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pure Talent Group
✨Know Your Tech
Brush up on your knowledge of photocopiers and MFDs, as well as any relevant IT hardware. Be prepared to discuss specific models you've worked with and the common issues you've encountered. This will show your technical expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves customer interaction, think of examples where you've successfully resolved customer issues or built strong relationships. Highlighting your communication skills and ability to work in a team will make you stand out.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific technical problems or maintenance tasks. Practise explaining your thought process clearly and logically, as this will demonstrate your hands-on experience and troubleshooting abilities.
✨Ask Insightful Questions
Prepare a few questions about the company culture, training opportunities, or the types of equipment you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.