At a Glance
- Tasks: Support and optimise specialist production equipment across customer sites with expert-level training.
- Company: Join a leading engineering company focused on innovation and customer service.
- Benefits: Competitive salary, generous holiday, private healthcare, and pension scheme.
- Other info: Flexible shift patterns and opportunities for travel across the UK and Europe.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Technical education and 1-3 years' experience in service roles preferred.
Location: Must reside within 1 hour of site - Norfolk
Travel: UK-wide as required, plus occasional European travel for training
We are seeking a skilled Site Service Technician to support the performance, uptime and reliability of specialist production equipment across customer sites. You will complete expert-level product training and deliver a full range of onsite services including installation, troubleshooting, break-fix repairs, preventative maintenance, performance optimisation and operator training. This role is ideal for someone who thrives in a fast-paced technical environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Duties
- Service & Support: Attend customer sites within your assigned territory to complete break-fix repairs, preventative maintenance and machine optimisation. Diagnose issues efficiently using information provided by remote support teams. Deliver all service activities in a professional, customer-focused manner.
- Installations: Complete onsite equipment installations to required standards. Ensure all configuration, testing and handover processes are completed thoroughly.
- Training & Development: Provide operator training, SOP guidance and ongoing skills development to ensure equipment is used and maintained effectively.
- Administration: Maintain accurate service records, documentation, analytics and expense submissions. Update service systems in real time to ensure full visibility of ongoing work.
Expectations
- Work a rotating shift pattern: 4 days (7am-7pm), 4 days off, 4 nights (7pm-7am), 4 days off, repeating.
- Provide additional shift cover during holidays when required.
- Build strong relationships with customers through respectful, clear communication.
- Escalate critical issues promptly and follow through until resolution.
- Communicate product updates, enhancements and service opportunities to customers.
- Identify and share potential sales leads through the service system.
- Meet and strive to exceed all KPIs, identifying areas for further training or development.
- Maintain high standards of professionalism, integrity and safety at all times.
- Complete all required training, certifications and ongoing development activities within agreed timelines.
Competencies
- Positive attitude, strong work ethic and a calm approach under pressure.
- Excellent troubleshooting and analytical skills.
- Ability to follow SOPs and processes consistently.
- Strong problem-solving ability, especially when situations deviate from the norm.
- Team-oriented mindset with a willingness to learn and support others.
- Clear and concise communication skills, both written and verbal.
- Ability to resolve conflict fairly and quickly.
- Comfortable working in a fast-paced, collaborative environment.
- Strong organisational skills with the ability to manage travel, expenses and service data ethically and efficiently.
- Commitment to maintaining equipment and working safely at all times.
Desired Requirements
- High school / primary technical education required; technical college qualification preferred.
- 1-3 years' experience in a break-fix service environment.
- Clean and safe driving record.
- Intermediate experience with Microsoft Office, Salesforce and service management applications.
- Completion of personality and technical competency assessments.
Additional Requirements
- Flexibility to work the shift pattern and provide additional cover when needed.
- Willingness to travel across the UK and occasionally within Europe for training.
- Must live within one hour of the site.
Package
- OTE £51,668.00
- 17.5 shifts of holiday
- Employee Assistance Program from day 1
- Contributory pension scheme up to 6%
- Life insurance
- Private Health care after 2 years' service
- Free Eye and eyesight tests
- Long Service Awards
- Free on-site parking
If you are currently seeking a position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall who will give you a call for a confidential chat.
Industrial Print Service Engineer - Norfolk in Norwich employer: Pure Talent Group
Join a well-established HVAC business in Peterborough that values its employees by offering competitive salaries, paid door-to-door travel, and generous overtime opportunities. With a strong focus on employee growth through ongoing training and a diverse range of commercial projects, this company fosters a supportive work culture where your skills can flourish. Experience the advantage of working in a dynamic environment that prioritises both professional development and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Industrial Print Service Engineer - Norfolk in Norwich
✨Join Engineering Meetups!
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✨Engage with Online Communities
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We think you need these skills to ace Industrial Print Service Engineer - Norfolk in Norwich
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Industrial Print Service Engineer - Norfolk, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Pure Talent Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Pure Talent Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Pure Talent Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Pure Talent Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Pure Talent Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
