PPD - Print Production Field Service Engineer - Newport

PPD Print Production / MFD Photocopier Field Service Engineer (FSE) – Newport / North Bristol

We’re looking for an experienced Field Service Engineer to deliver high‑quality technical support across a range of Production Print products. The role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. Photocopier/MFD backgrounds are welcome for upskilling.

The Role

• Deliver technical service, maintenance and repair across Production Print equipment
• Carry out installations and de‑installations, meeting all mandatory project milestones
• Keep customers updated on progress and ensure a positive service experience
• Escalate technical issues promptly
• Identify opportunities for additional services or revenue while on customer sites
• Build strong customer relationships
• Manage and maintain vehicle stock

The Candidate

• Strong technical knowledge of Production Print and/or MandF devices
• Excellent fault‑finding and problem‑solving skills
• Confident using diagnostic tools and reading complex technical instructions
• IT literacy and basic networking capabilities
• Strong communication skills
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Shift Patterns

• Week1 – Early Shift: 6:00am – 2:00pm
• Week2 – Evening Shift: 4:30pm – 12:00am or 2:00pm – 10:00pm
• Week3 – Day Shift: 8:30am – 5:30pm
• Week3 – Night Shift: 12:00am – 8:30am (no shifts or weekends until full training is completed and the engineer is fully up to speed)

Package

• Up to £50,000 (salary + bonus + shift allowance)
• An inclusive, supportive working environment
• Holiday entitlement, volunteering leave, and options to purchase additional holiday
• Flexible retirement planning
• Wellbeing support covering physical, emotional and financial health
• Company car
• Career development and long‑term learning opportunities
• The chance to grow within a forward‑thinking, future‑focused organisation