At a Glance
- Tasks: Provide top-notch technical support for photocopiers and MFDs, ensuring customer satisfaction.
- Company: Join a leading tech and document solutions provider with a strong reputation.
- Benefits: Competitive salary, company car, generous holiday, and wellness perks.
- Other info: Enjoy excellent career growth opportunities and a supportive work culture.
- Why this job: Make a real impact in a collaborative team while developing your technical skills.
- Qualifications: Experience in technical support or transferable skills from IT hardware or similar fields.
Location: Bishop Stortford / Cambridge / Harlow
Looking to make your mark with a top-tier technology and document solutions provider? This is an excellent opportunity to join a respected organisation supporting premium clients across the Essex / Cambridge region. Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.
About the Role
You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high-quality maintenance. Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge-sharing, and customer focus.
Key Responsibilities
- Deliver technical support within agreed SLA timeframes
- Diagnose and resolve faults efficiently and accurately
- Perform routine maintenance, updates, and modifications
- Assist with equipment installations and configuration
- Understand and adhere to SLAs for assigned accounts
- Carry out basic fault finding across managed print solutions
- Provide cover for colleagues during absence or peak periods
- Log service calls accurately and promptly
- Report recurring faults to support proactive resolution
- Share technical knowledge with team members
- Build and maintain strong relationships with key accounts
- Manage boot stock and site stock levels effectively
- Attend manufacturer training to maintain technical proficiency
Ideal Candidate Profile
- Proven experience in field-based technical support within the MFD/photocopier/print sector or alternatively someone with transferable skills within EPOS / IT Hardware / ATM or similar
- Strong logical fault-finding and problem-solving skills
- Excellent communication and customer-facing ability
- Confident working independently while contributing to a high-performing team
Package
- Salary up to £31,000 + bonus
- 25 days holiday + bank holidays
- Company Car & Fuel Card
- Ability to buy or sell up to 5 days' holiday per year
- Volunteer Day
- Life Assurance (4× base salary)
- Pension Scheme
- Company sick pay
- Employee Assistance Programme
- Coaching and Mentoring opportunities
- Cycle2Work Scheme
- EyeCare support - discounts on glasses and sight tests
- Flu Jab provision
- Eligibility for Costco Membership
How to Apply
Please click the apply link below to submit your CV for consideration.
If you are currently seeking a print position, please send us a copy of your CV via the link below or call our mainline on (phone number removed) and ask for Nicola Foxall who will give you a call for a confidential chat.
Pure Talent Group Ltd are a UK based Engineering recruitment company with teams specialised in recruiting for the Engineering sector and have a range of roles in this sector.
Photocopier Field Service Engineer - CM / CB in Bishops Stortford employer: Pure Talent Group
Join a leading technology and document solutions provider in Bishop Stortford, Cambridge, and Harlow, where your role as a Photocopier Field Service Engineer will be pivotal in enhancing service quality and customer satisfaction. With a strong emphasis on collaboration and professional development, the company offers a supportive work culture, comprehensive benefits including a competitive salary, generous holiday allowance, and opportunities for coaching and mentoring, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Field Service Engineer - CM / CB in Bishops Stortford
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Photocopier Field Service Engineer - CM / CB role you’re after at Pure Talent Group.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Pure Talent Group a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Pure Talent Group.
✨Apply Through Company Websites
When you spot a role like Photocopier Field Service Engineer - CM / CB at Pure Talent Group, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Photocopier Field Service Engineer - CM / CB in Bishops Stortford
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Photocopier Field Service Engineer - CM / CB, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Pure Talent Group a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Pure Talent Group specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Pure Talent Group
✨Brush Up on Core Engineering Principles
Before heading into the interview with Pure Talent Group, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Pure Talent Group want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
