We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands-on engineering with analytical problem-solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments.
The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production-level environments.
Key Responsibilities
- Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
- Deploy and support print management solutions, including secure print, follow-me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
- Deliver end-user training on device functionality, secure printing practices, and print management tools
- Provide break-fix support, diagnosing and resolving hardware, software, and network-related print issues
- Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
- Produce accurate technical documentation, service reports, and configuration records in line with SLAs
- Work closely with Pre-Sales and Solutions teams to support custom print strategies and enterprise-level deployments
Experience, Skills & Personal Qualities
- 3-5 years' experience within Photocopiers / MFD diagnostics
- Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
- Hands-on experience with firmware upgrades, configuration utilities, and fleet management tools
- Strong troubleshooting skills across Windows and macOS print architecture
- Ability to interpret technical manuals, service bulletins, and diagnostic tools
- Excellent customer-facing communication skills, with the ability to work independently or as part of a field team
- Experience delivering end-user training or knowledge-transfer sessions is highly desirable
Desirable Qualifications
- HP Certified Technician
- Xerox Solutions or Production Print Certifications
- CompTIA A+, Network+, or equivalent IT certification
Pure Talent Group Ltd is a UK-based Engineering Recruitment specialist with dedicated teams supporting the Print & Document Solutions sector. We recruit for a wide range of Field Service and Production Print roles nationwide.
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Photocopier Field Service Engineer - Hereford / Swindon employer: Pure Talent Group Ltd
As an Electrician with us, you'll enjoy competitive pay rates of up to £28.18 per hour, alongside generous benefits including 25 + 8 days holiday, medical cover, and overtime opportunities. Our supportive work culture prioritises safety and collaboration, providing you with the chance to grow your skills in a dynamic environment, particularly within the nuclear or energy sectors, making it an excellent place for meaningful and rewarding employment.
