At a Glance
- Tasks: Diagnose faults, install devices, and provide customer training in a dynamic field role.
- Company: Join a leading technology solutions provider with a strong reputation.
- Benefits: Up to £34,000 salary, bonuses, 26 days holiday, and extensive training opportunities.
- Other info: Enjoy a supportive environment with mental health days and volunteering opportunities.
- Why this job: Perfect for problem-solvers who love tech and want to make a difference.
- Qualifications: Strong networking skills and previous experience in print service roles.
The predicted salary is between 34000 - 34000 € per year.
Role: Production Print / Photocopier Service Technician
Location: Field Based - North West - Greater Manchester / Lancashire / North Wales
Employer: Recruiting on behalf of a leading technology solutions provider.
Pure Talent Group are looking for a Production Print Service Technician or a Photocopier FSE interested to upskill to PPD to join a well‑established and respected technology solutions provider. In this field‑based role, you'll be the face of the business on customer sites, delivering expert technical support and ensuring high‑end production print equipment performs at its best.
Your responsibilities will include:
- Diagnosing and resolving technical faults
- Installing and networking PPD devices
- Providing customer training to help users get the most from their equipment
- Working collaboratively with the wider service team to meet SLAs and performance targets
- Using tablets, laptops and diagnostic tools to support continuous service improvement
- Keeping your skills sharp through ongoing training, including hands‑on, computer‑based and occasional residential courses
This is a fast‑paced, varied role where no two days look the same, perfect for someone who thrives on problem‑solving and delivering exceptional customer service.
Skills required:
- Strong networking knowledge
- Excellent customer communication skills
- Previous experience in a Production Print Service Technician role or a Photocopier FSE interested in developing new skills
Package:
- Up to £34,000
- 10% bonus
- 26 days holiday + bank holidays (with the option to purchase additional days)
- Access to extensive training and development, including award‑winning learning content
- Enhanced family leave
- Life assurance options
- An additional paid day off dedicated to mental health
- A generous pension plan to help maximise your future savings
- Discounts on activities, technology, restaurants and more
- An extra paid volunteering day each year
- Independent Employee Assistance Programme offering 24/7 wellbeing support for you and your immediate family
How to apply: Click the link below to submit your CV for consideration.
PPD / Print Production Field Service Engineer employer: Pure Talent Group Ltd
Join a leading technology solutions provider that values its employees and fosters a dynamic work culture. With a strong emphasis on professional development, you will benefit from extensive training opportunities, a generous holiday package, and a supportive environment that prioritises mental health and wellbeing. Located in the vibrant North West, this role offers the chance to engage with diverse clients while enjoying a rewarding career in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land PPD / Print Production Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills in networking and customer communication can shine through in your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace PPD / Print Production Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your networking knowledge and any previous roles related to production print or photocopier service. We want to see how you fit into our team!
Show Off Your Customer Skills:Since this role is all about delivering exceptional customer service, don’t forget to include examples of how you've communicated effectively with customers in the past. We love seeing candidates who can connect with clients and provide top-notch support.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the link and follow the prompts!
How to prepare for a job interview at Pure Talent Group Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of production print and photocopier technology. Familiarise yourself with common technical faults and solutions, as well as the latest PPD devices. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you resolved issues or provided training that made a difference. This will demonstrate your ability to deliver exceptional customer service.
✨Practice Problem-Solving Scenarios
Expect to be tested on your problem-solving skills during the interview. Prepare for hypothetical scenarios where you might need to diagnose a fault or train a user. Practising these scenarios can help you articulate your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
