At a Glance
- Tasks: Diagnose and repair photocopiers and IT hardware while providing top-notch customer service.
- Company: Join a respected service team in a dynamic, fast-paced environment.
- Benefits: Earn up to £36,000, enjoy 23 days holiday, and receive a travel card.
- Other info: Great career development opportunities in a supportive team.
- Why this job: Make a real impact by enhancing customer satisfaction with your technical skills.
- Qualifications: Hands-on experience with MFDs and strong troubleshooting abilities required.
The predicted salary is between 36000 - 36000 £ per year.
ROLE - Walking role - Photocopiers / Print / MFD / laptops/ tablets
LOCATION - Inner M25 / London
We're recruiting for a customer-facing FSE to support high-end print and IT Hardware / Laptop devices across multiple client sites around the London region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast‑paced environment.
Key Responsibilities
- Attend service calls to diagnose and repair faults on MFDs / IT hardware
- Perform effective maintenance through cleaning, adjustments, and part replacements
- Carry out routine preventative servicing
- Escalate complex issues promptly and collaborate with technical colleagues when needed
- Install new equipment and ensure optimal performance and customer satisfaction
Candidate Skills
- Extensive hands‑on experience supporting MFDs, photocopiers, and IT Hardware / laptops in field‑based environments
- Advanced fault diagnosis and resolution skills, with a methodical approach to troubleshooting and a commitment to first‑time fix success
- Strong customer‑facing communication, able to build trust, manage expectations, and deliver a consistently high standard of service
- Commercial awareness, understanding the impact of service delivery on client satisfaction and contract performance
- Proactive mindset, always looking for ways to improve processes, reduce downtime, and enhance the customer experience
What's On Offer
- Up to £36,000 salary
- 1-6 zone travel card
- 23 days holiday
- Company pension
- Supportive team and career development
Photocopier Walking Field Service Engineer - London employer: Pure Talent Group Ltd
Join a dynamic and supportive team as a Photocopier Walking Field Service Engineer in London, where you will have the opportunity to work with high-end print and IT hardware across various client sites. With a competitive salary of up to £36,000, a generous holiday allowance, and a commitment to employee development, this role offers a rewarding career path in a fast-paced environment that values customer satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier Walking Field Service Engineer - London
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news related to them. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with MFDs and IT hardware, brush up on common faults and how to fix them. Being able to demonstrate your technical knowledge during the interview can really set you apart.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've built trust with clients or resolved issues effectively. This role is all about communication, so make sure you highlight your ability to manage expectations and deliver top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Photocopier Walking Field Service Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with MFDs and IT hardware. We want to see how your skills match the role, so don’t be shy about showcasing your fault diagnosis and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your proactive mindset can enhance our service delivery. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since this is a customer-facing role, make sure to demonstrate your strong communication skills in your application. We’re looking for someone who can build trust and manage expectations, so let that personality of yours shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Pure Talent Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MFDs, photocopiers, and IT hardware. Be ready to discuss specific models you've worked with and any troubleshooting techniques you've mastered. This will show that you're not just familiar with the equipment but also passionate about it.
✨Show Off Your Customer Skills
Since this role is customer-facing, prepare examples of how you've built trust and managed expectations in previous positions. Think of situations where you turned a challenging customer interaction into a positive experience. This will highlight your communication skills and commitment to service.
✨Demonstrate Your Problem-Solving Mindset
Be ready to talk through your approach to fault diagnosis and resolution. Consider preparing a couple of scenarios where you successfully identified and fixed a problem on the spot. This will showcase your methodical approach and dedication to achieving first-time fixes.
✨Understand the Bigger Picture
Familiarise yourself with how service delivery impacts client satisfaction and contract performance. You might want to think about how your proactive mindset has led to improvements in past roles. This will demonstrate your commercial awareness and how you can contribute to the team's success.
