At a Glance
- Tasks: Diagnose and repair photocopiers while providing top-notch customer support.
- Company: Respected technology solutions provider with a supportive environment.
- Benefits: Up to £31,000 salary, 25 days holiday, company car, and more perks.
- Other info: Great opportunities for coaching, mentoring, and career growth.
- Why this job: Join a high-performing team and enhance your technical skills in a stable role.
- Qualifications: Experience in photocopiers or related electro-mechanical fields preferred.
The predicted salary is between 31000 - 31000 £ per year.
Are you looking for a stable, long‑term site‑based engineering role with a respected technology solutions provider? This is an excellent opportunity for either an experienced Photocopier / MFD Engineer or a semi‑skilled engineer from an EPOS, ATM, IT hardware or similar electro‑mechanical background to step into a supportive, structured environment. This position is ideal for someone who enjoys technical problem‑solving, customer interaction, and working as part of a high‑performing on‑site support team.
About the Role
Working on‑site, you'll provide hands‑on support across a range of print and document technologies. You'll be responsible for diagnosing faults, completing repairs, carrying out routine maintenance, and ensuring equipment uptime for a key client location. You'll work closely with the wider engineering and service teams to maintain a high standard of service delivery and contribute to a positive customer experience.
Key Responsibilities
- Diagnose and resolve technical faults on MFDs / photocopiers
- Support basic fault‑finding across print and IT‑connected devices
- Perform routine maintenance, updates, and component replacements
- Assist with equipment configuration and installations
- Work within agreed SLAs and maintain accurate service call logs
- Report recurring issues to support proactive resolution
- Maintain site stock levels and ensure parts are used efficiently
- Build strong working relationships with on‑site users and support teams
- Attend manufacturer or in‑house training to maintain technical proficiency
Package
- Salary up to £31,000
- 25 days holiday + bank holidays
- Company car & fuel card
- Buy or sell up to 5 days' holiday
- Volunteer day
- Life assurance (4× salary)
- Pension scheme
- Company sick pay
- Employee Assistance Programme
- Coaching & mentoring opportunities
- Cycle2Work scheme
- EyeCare support
- Flu jab provision
- Costco membership eligibility
Onsite Photocopier Service Engineer - Norfolk in Norwich employer: Pure Talent Group Ltd
Join a respected technology solutions provider in Norfolk, where you will thrive in a stable, long-term engineering role that values technical problem-solving and customer interaction. Our supportive work culture fosters employee growth through coaching and mentoring opportunities, while our comprehensive benefits package, including generous holiday allowances and wellness support, ensures a rewarding and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Photocopier Service Engineer - Norfolk in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with photocopiers or IT hardware. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get hands-on! If you can, try to gain some practical experience with MFDs or similar tech. Whether it's through volunteering or tinkering at home, showing that you can diagnose and fix issues will make you stand out.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to photocopiers and IT devices. We recommend practising your problem-solving skills and being ready to demonstrate how you’d handle real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Onsite Photocopier Service Engineer - Norfolk in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in photocopier or IT hardware roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for the position.
Showcase Your Customer Interaction Skills:Since this role involves working closely with clients, make sure to mention any previous experience you have in customer service or support. We value strong communication skills and a friendly approach!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Pure Talent Group Ltd
✨Know Your Tech
Brush up on your knowledge of photocopiers and MFDs. Be ready to discuss common faults and how you would diagnose and fix them. Showing that you understand the technical side will impress the interviewers.
✨Customer Interaction Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved issues for clients. Highlight your communication skills and how you build relationships with users to ensure a positive experience.
✨Familiarise with SLAs
Understand what Service Level Agreements (SLAs) are and how they apply to the role. Be prepared to discuss how you would manage your time and priorities to meet these agreements while maintaining high service standards.
✨Show Enthusiasm for Learning
This position offers training opportunities, so express your eagerness to learn and grow. Mention any relevant training or certifications you have, and be open about your willingness to attend further training sessions to enhance your skills.
