At a Glance
- Tasks: Support and optimise specialist production equipment across customer sites with expert-level service.
- Company: Join a leading industrial print company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, generous holiday, health care, and pension scheme.
- Other info: Flexible shift patterns and opportunities for travel and training across the UK and Europe.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Technical education and 1-3 years' experience in service roles preferred.
The predicted salary is between 40500 - 49500 £ per year.
- Role : Industrial Print Site Engineer
- Travel: UK-wide as required, plus occasional European travel for training
- Role
We are seeking a skilled Site Service Technician to support the performance, uptime and reliability of specialist production equipment across customer sites.
You will complete expert-level product training and deliver a full range of onsite services including installation, troubleshooting, break-fix repairs, preventative maintenance, performance optimisation and operator training.
This role is ideal for someone who thrives in a fast-paced technical environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.
Duties
- Service & Support
- Attend customer sites within your assigned territory to complete break-fix repairs, preventative maintenance and machine optimisation.
- Diagnose issues efficiently using information provided by remote support teams.
- Deliver all service activities in a professional, customer-focused manner.
- Installations
- Complete onsite equipment installations to required standards.
- Ensure all configuration, testing and handover processes are completed thoroughly.
- Training & Development
- Provide operator training, SOP guidance and ongoing skills development to ensure equipment is used and maintained effectively.
- Administration
- Maintain accurate service records, documentation, analytics and expense submissions.
- Update service systems in real time to ensure full visibility of ongoing work.
Expectations
- Work a rotating shift pattern: 4 days (7am-7pm), 4 days off, 4 nights (7pm-7am), 4 days off, repeating.
- Provide additional shift cover during holidays when required.
- Build strong relationships with customers through respectful, clear communication.
- Escalate critical issues promptly and follow through until resolution.
- Communicate product updates, enhancements and service opportunities to customers.
- Identify and share potential sales leads through the service system.
- Meet and strive to exceed all KPIs, identifying areas for further training or development.
- Maintain high standards of professionalism, integrity and safety at all times.
- Complete all required training, certifications and ongoing development activities within agreed timelines.
- Competencies
- Positive attitude, strong work ethic and a calm approach under pressure.
- Excellent troubleshooting and analytical skills.
- Ability to follow SOPs and processes consistently.
- Strong problem-solving ability, especially when situations deviate from the norm.
- Team-oriented mindset with a willingness to learn and support others.
- Clear and concise communication skills, both written and verbal.
- Ability to resolve conflict fairly and quickly.
- Comfortable working in a fast-paced, collaborative environment.
- Strong organisational skills with the ability to manage travel, expenses and service data ethically and efficiently.
- Commitment to maintaining equipment and working safely at all times.
- Desired Requirements
- High school / primary technical education required; technical college qualification preferred.
- 1-3 years' experience in a break-fix service environment.
- Clean and safe driving record.
- Intermediate experience with Microsoft Office, Salesforce and service management applications.
- Completion of personality and technical competency assessments.
- Additional Requirements
- Flexibility to work the shift pattern and provide additional cover when needed.
- Willingness to travel across the UK and occasionally within Europe for training.
- Must live within one hour of the site.
Package
- 17.5 shifts of holiday
- Employee Assistance Program from day 1
- Contributory pension scheme up to 6%
- Life insurance
- Private Health care after 2 years' service
- Free Eye and eyesight tests
- Long Service Awards
- Free on-site parking
- #J-18808-Ljbffr
Industrial Print Service Engineer - Norfolk in Norwich employer: Pure Talent Group Ltd
Pure Talent Group Ltd is an excellent employer, offering a dynamic and inclusive work environment in Gloucester where innovation thrives. Employees benefit from competitive salaries, comprehensive career development opportunities, and the chance to work with cutting-edge Production Print technology, making it a rewarding place for those looking to grow their technical expertise while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Industrial Print Service Engineer - Norfolk in Norwich
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Pure Talent Group Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Industrial Print Service Engineer - Norfolk in Norwich
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Pure Talent Group Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Pure Talent Group Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Pure Talent Group Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Pure Talent Group Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
