At a Glance
- Tasks: Provide top-notch technical support for Production Print equipment and ensure customer satisfaction.
- Company: Join a forward-thinking organisation that values inclusivity and support.
- Benefits: Earn up to £50,000 with bonuses, flexible holidays, and wellbeing support.
- Other info: Enjoy career growth opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by delivering exceptional service and building strong customer relationships.
- Qualifications: Strong technical knowledge and problem-solving skills required; training available for the right candidates.
The predicted salary is between 50000 - 50000 £ per year.
We are looking for an experienced Field Service Engineer to provide high‑quality technical support across a range of Production Print products. This role focuses on delivering exceptional service, minimising downtime, and ensuring customers receive a smooth, professional experience. We are open to those from Photocopier / MFD backgrounds who would be open to upskilling.
Responsibilities
- Delivering technical service, maintenance, and repair across Production Print equipment
- Carrying out installations and de‑installations, ensuring all project milestones are met efficiently
- Keeping customers updated on progress and ensuring a positive service experience
- Escalating technical issues promptly
- Identifying opportunities for additional services or revenue while on customer sites
- Building strong customer relationships
- Managing and maintaining vehicle stock
Qualifications
- Strong technical knowledge of Production Print and/or MFD devices
- Excellent fault‑finding and problem‑solving skills
- Confident using diagnostic tools and reading complex technical instructions
- IT literacy and basic networking capabilities
- Strong communication skills
- Willing to cover weekend and night rota – 1 in 4 / 1 – 6
Compensation and Benefits
- Up to £50,000 (salary + bonus + shift allowance)
- An inclusive, supportive working environment
- Holiday entitlement, volunteering leave, and options to purchase additional holiday
- Flexible retirement planning
- Wellbeing support covering physical, emotional, and financial health
- Company car
- Career development and long‑term learning opportunities
- The chance to grow within a forward‑thinking, future‑focused organisation
PPD - Print Production Field Service Engineer - Newport employer: Pure Talent Group Ltd
Pure Talent Group Ltd is an excellent employer, offering a dynamic and inclusive work environment in Gloucester where innovation thrives. Employees benefit from competitive salaries, comprehensive career development opportunities, and the chance to work with cutting-edge Production Print technology, making it a rewarding place for those looking to grow their technical expertise while delivering exceptional customer service.
