At a Glance
- Tasks: Service and repair photocopiers and printers while providing top-notch customer support.
- Company: Join a growing business with a focus on development and career progression.
- Benefits: Earn up to £34,000, enjoy a company car, and receive ongoing training.
- Other info: Enjoy 24 days holiday plus bank holidays and clear career advancement opportunities.
- Why this job: Be part of a dynamic team and enhance your technical skills in a field-based role.
- Qualifications: Experience in servicing photocopiers and strong fault-finding skills required.
The predicted salary is between 34000 - 34000 £ per year.
Role: MFD / Photocopier Field Service Engineer
Location: Lancashire / North West
The Role:
- Service, maintain, and repair photocopiers, printers, and MFDs
- Install and commission new devices at customer sites
- Diagnose and resolve hardware, software, and network faults
- Configure devices including print drivers, scanning, and connectivity
- Set up scan‑to‑email, scan‑to‑folder, and print workflows
- Maintain service records and deliver excellent customer support
Skills & Experience Required:
- Proven experience as a Photocopier / Printer Field Service Engineer
- Strong fault‑finding ability (mechanical, electrical, IT)
- Good understanding of IT systems including:
- Windows environments
- TCP/IP networking
- Print drivers and print servers
- Experience with leading brands (Canon, Ricoh, Kyocera etc.)
- Ability to work independently in a field‑based role
- Full UK driving licence
Desirable Skills:
- Knowledge of uniFLOW, PaperCut or similar print management software
Package:
- Up to £34,000
- Company car (with personal use available)
- Fuel card, tools, and equipment
- 24 days + bank holidays
- Ongoing Canon training and development
- Clear career progression within a growing business
How to Apply:
If you're an experienced Photocopier / MFD Engineer looking for your next opportunity, we'd love to hear from you. Send your CV to nicola@puretalentgroup.co.uk or call 0121 366 9016.
Photocopier / MFD Field Engineer - North West in Manchester employer: Pure Talent Group Ltd
Pure Talent Group Ltd is an excellent employer, offering a dynamic and inclusive work environment in Gloucester where innovation thrives. Employees benefit from competitive salaries, comprehensive career development opportunities, and the chance to work with cutting-edge Production Print technology, making it a rewarding place for those looking to grow their technical expertise while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Photocopier / MFD Field Engineer - North West in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pure Talent Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pure Talent Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Photocopier / MFD Field Engineer - North West in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pure Talent Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pure Talent Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pure Talent Group Ltd!
How to prepare for a job interview at Pure Talent Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
