At a Glance
- Tasks: Provide top-notch technical support for photocopiers and MFDs, ensuring quick fault resolution.
- Company: Join a leading tech and document solutions provider with a strong reputation.
- Benefits: Competitive salary, bonus, 25 days holiday, company car, and health perks.
- Other info: Enjoy a collaborative team culture with excellent career growth opportunities.
- Why this job: Make a real impact on customer satisfaction while working with cutting-edge technology.
- Qualifications: Experience in technical support or transferable skills from IT hardware or similar fields.
The predicted salary is between 30000 - 40000 £ per year.
- Photocopier Field Service Engineer - CM / CB
- Photocopier Field Service Engineer
Location
Bishop Stortford / Cambridge / Harlow
Looking to make your mark with a top‑tier technology and document solutions provider?
This is an excellent opportunity to join a respected organisation supporting premium clients across the Essex / Cambridge region.
Your expertise as a Field Service Engineer will directly influence service quality, customer satisfaction, and overall client experience.
About the Role
You'll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance.
Working both independently and as part of a wider engineering team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.
Key Responsibilities
- Deliver technical support within agreed SLA timeframes
- Diagnose and resolve faults efficiently and accurately
- Perform routine maintenance, updates, and modifications
- Assist with equipment installations and configuration
- Understand and adhere to SLAs for assigned accounts
- Carry out basic fault finding across managed print solutions
- Provide cover for colleagues during absence or peak periods
- Log service calls accurately and promptly
- Report recurring faults to support proactive resolution
- Share technical knowledge with team members
- Build and maintain strong relationships with key accounts
- Manage boot stock and site stock levels effectively
- Attend manufacturer training to maintain technical proficiency
- Ideal Candidate Profile
- Proven experience in field‑based technical support within the MFD/photocopier/print sector or alternatively someone with transferable skills within EPOS / IT Hardware / ATM or similar
- Strong logical fault‑finding and problem‑solving skills
- Excellent communication and customer‑facing ability
- Confident working independently while contributing to a high‑performing team
Package
- Salary up to £31,000 + bonus
- 25 days holiday + bank holidays
- Company Car & Fuel Card
- Ability to buy or sell up to 5 days' holiday per year
- Volunteer Day
- Life Assurance (4× base salary)
- Pension Scheme
- Company sick pay
- Employee Assistance Programme
- Coaching and Mentoring opportunities
- Cycle2Work Scheme
- Eye Care support - discounts on glasses and sight tests
- Flu Jab provision
- Eligibility for Costco Membership
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