At a Glance
- Tasks: Diagnose faults, install devices, and provide customer training in a dynamic field role.
- Company: Join a leading technology solutions provider with a strong reputation.
- Benefits: Up to £34,000 salary, bonuses, 26 days holiday, and extensive training opportunities.
- Other info: Enjoy a supportive environment with mental health days and volunteering opportunities.
- Why this job: Perfect for problem-solvers who love tech and delivering top-notch customer service.
- Qualifications: Strong networking skills and previous experience in print service roles.
The predicted salary is between 34000 - 34000 € per year.
Role: Production Print / Photocopier Service Technician
Location: Field Based - North West - Greater Manchester / Lancashire / North Wales
Employer: Recruiting on behalf of a leading technology solutions provider.
Pure Talent Group are looking for a Production Print Service Technician or a Photocopier FSE interested to upskill to PPD to join a well‑established and respected technology solutions provider. In this field‑based role, you'll be the face of the business on customer sites, delivering expert technical support and ensuring high‑end production print equipment performs at its best.
Your responsibilities will include:
- Diagnosing and resolving technical faults
- Installing and networking PPD devices
- Providing customer training to help users get the most from their equipment
- Working collaboratively with the wider service team to meet SLAs and performance targets
- Using tablets, laptops and diagnostic tools to support continuous service improvement
- Keeping your skills sharp through ongoing training, including hands‑on, computer‑based and occasional residential courses
This is a fast‑paced, varied role where no two days look the same, perfect for someone who thrives on problem‑solving and delivering exceptional customer service.
Skills required:
- Strong networking knowledge
- Excellent customer communication skills
- Previous experience in a Production Print Service Technician role or a Photocopier FSE interested in developing new skills
Package:
- Up to £34,000
- 10% bonus
- 26 days holiday + bank holidays (with the option to purchase additional days)
- Access to extensive training and development, including award‑winning learning content
- Enhanced family leave
- Life assurance options
- An additional paid day off dedicated to mental health
- A generous pension plan to help maximise your future savings
- Discounts on activities, technology, restaurants and more
- An extra paid volunteering day each year
- Independent Employee Assistance Programme offering 24/7 wellbeing support for you and your immediate family
How to apply:
Click the link below to submit your CV for consideration.
PPD / Print Production Field Service Engineer in Chester employer: Pure Talent Group Ltd
Join a leading technology solutions provider that values its employees and fosters a dynamic work culture in the North West. With a strong emphasis on professional development, you will benefit from extensive training opportunities, a generous holiday package, and a supportive environment that prioritises mental health and wellbeing. This role not only offers competitive compensation but also the chance to make a meaningful impact while working with cutting-edge production print technology.
StudySmarter Expert Advice🤫
We think this is how you could land PPD / Print Production Field Service Engineer in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills in networking and customer service can shine through, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace PPD / Print Production Field Service Engineer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Production Print Service Technician role. Highlight any relevant technical support experience and customer service skills to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've solved problems in the past or delivered exceptional customer service, so we can see your personality shine through.
Show Off Your Technical Skills:Since this role involves diagnosing and resolving technical faults, be sure to mention any relevant technical knowledge or experience you have with networking and PPD devices. We want to know how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Pure Talent Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to production print and photocopier systems. Familiarise yourself with common faults and troubleshooting techniques, as well as the latest PPD devices. This will not only help you answer technical questions confidently but also show your passion for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in delivering exceptional customer service. Think of specific examples where you resolved issues or trained users effectively. This will demonstrate your ability to communicate clearly and build rapport with clients.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would handle various situations, such as diagnosing a fault on-site or dealing with a frustrated customer. This will help you articulate your problem-solving skills and adaptability in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the types of projects you might work on. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
