Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients in the tech industry.
- Company: Join a pioneering tech company reshaping data storage with a collaborative culture.
- Benefits: Flexible time off, wellness resources, and team events to support work-life balance.
- Why this job: Make a real impact by helping customers maximise their experience and drive innovation.
- Qualifications: Experience in customer-facing roles and strong project management skills required.
- Other info: Dynamic in-office environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Customer Success Manager, you'll be the primary post-sales advocate for our customers, ensuring they maximize the value of their Pure Storage Evergreen//One experience. You will build and nurture trusted, long-term relationships by deeply understanding their business and technical needs, acting as a strategic partner, and serving as their main point of contact for all things Pure. You'll orchestrate a seamless customer journey, from onboarding to renewals, by collaborating with internal teams to deliver a world-class experience.
What You'll Do
- Serve as the trusted advisor for assigned Evergreen//One / Evergreen//Flex / Cloud Block Store customers, by establishing yourself as the subject matter expert on their Pure Storage Evergreen//One / Flex / CBS journey.
- Own and drive the post-sales service delivery relationship, leading strategic business reviews and managing the customer lifecycle to ensure high customer satisfaction, retention, and growth.
- Act as the customer's primary advocate, bridging communication and effort between customers and various internal teams, including Engineering, Product Management, Support, Sales, and Executive Leadership.
- Define key metrics for success and establish processes, systems, and tools to deliver customer growth for some of our largest and most strategic accounts.
- Up to 25% travel to visit customers as needed.
What You Bring
- Business proficiency in English and German language (written and spoken).
- Demonstrated experience in a customer-facing, relationship management role, such as a Technical Account Manager, Customer Success Manager, Professional Services, or Sales Engineering.
- A deep understanding of enterprise data centre environments and the ability to manage technical relationships within a leading IT infrastructure or software vendor.
- The ability to act as a trusted advisor, communicating technical issues and business impact clearly and effectively to both technical and non-technical audiences, including executives.
- Strong project management skills with the ability to manage multiple projects, prioritize tasks, and execute detailed action plans with stakeholders and customers.
We are primarily an in-office environment and therefore, you will be expected to work from the Staines office in compliance with Pure's policies, unless you are on PTO, or work travel, or other approved leave.
What You Can Expect From Us
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work.
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events.
Accommodations And Accessibility
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA- if you're invited to an interview.
Our Commitment To a Strong And Inclusive Team
We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.
Customer Success Manager in Staines employer: Pure Storage
Contact Detail:
Pure Storage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and what they love about working at Pure Storage. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the company’s products and culture. Dive deep into Pure Storage's offerings, especially the Evergreen//One experience. Show us that you’re not just another candidate but someone who genuinely cares about our mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed customer relationships in the past. We want to hear about your wins and how you’ve made a difference for your clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Customer Success Manager in Staines
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about reshaping the data storage industry and making a difference in our customers' lives.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or relationship management. We’re looking for someone who can act as a trusted advisor, so share specific examples of how you've built strong relationships in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your skills and experiences effectively. Remember, we want to understand your journey!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pure Storage
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their needs. Familiarise yourself with Pure Storage's products like Evergreen//One and Cloud Block Store, so you can discuss how you would enhance customer experiences and drive satisfaction.
✨Showcase Your Relationship Management Skills
Prepare examples from your past roles where you've successfully built and maintained relationships with clients. Highlight your ability to act as a trusted advisor and how you’ve bridged communication between technical teams and customers.
✨Demonstrate Your Technical Savvy
Brush up on your knowledge of enterprise data centre environments and be ready to discuss how you can manage technical relationships effectively. Being able to communicate complex technical issues in simple terms will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and project management abilities. Think of specific scenarios where you had to manage multiple projects or resolve customer issues, and be ready to share your thought process and outcomes.