Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to customer inquiries and resolve issues with empathy and efficiency.
- Company: Join a friendly team at a leading chemical wholesaler in Cheltenham.
- Benefits: Enjoy free parking, 28 days leave, weekly pay, and exclusive discounts.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Temporary to permanent role with great career progression opportunities.
Overview
Pure Staff Ltd are currently recruiting for a Customer Service Advisor, working for a Chemical wholesaler based in Cheltenham.
This is a fantastic opportunity for individuals to join a well-knit team as a Customer Service Advisor.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Handle customer complaints or concerns with empathy and efficiency, aiming for first-contact resolution
- Process orders, forms, applications, and requests accurately
- Follow up with customers to ensure satisfaction and resolve outstanding issues
- Maintain detailed and accurate records of customer interactions
- Collaborate with team members and other departments to address customer needs
- Stay up to date on product knowledge and company procedures
- Meet or exceed performance targets and service quality standards
- Identify opportunities to improve customer service processes and suggest solutions
Hours of work
Monday – Friday
09:00 – 17:00
Pay
£13.74 ph
Contract
This role is a temporary to permanent role for the right candidate. You will be based in Cheltenham.
Benefits
- Free onsite parking
- 28 days per annum annual leave (pro rata)
- Weekly pay and payslips viewable through an online portal
- Pension auto-enrolment
- Local agency with experienced consultants who are here to help you
- Pure Staff has partnered with a leading perks scheme to offer temporary workers exclusive discounts and savings on big and small purchases. Offers are subject to change but generally include electronics, travel, clothing, home & entertainment, and fitness & wellbeing. You\\\’ll receive an invitation for free access once you\\\’ve received your first payment so you can start enjoying your perks right away!
Please call Pure Staff Worcester on (phone number removed) and speak to the industrial team today or CLICK APPLY now
#J-18808-Ljbffr
Customer Service Advisor employer: Pure Staff Ltd
Contact Detail:
Pure Staff Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their products and services so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to respond to inquiries with clarity and empathy. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare and land that Customer Service Advisor role. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, like handling customer inquiries and resolving complaints.
Showcase Your Communication Skills: Since this role involves responding to customers via various channels, emphasise your communication skills. Use clear and concise language in your application to demonstrate how you can effectively interact with customers.
Highlight Team Collaboration: We value teamwork at StudySmarter, so mention any experiences where you've worked collaboratively with others. This could be in previous jobs or even during group projects at school or university.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application status!
How to prepare for a job interview at Pure Staff Ltd
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to discuss their offerings confidently will show that you're genuinely interested and prepared.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will help you respond more effectively and demonstrate your communication skills, which are crucial for a Customer Service Advisor role.
✨Show Empathy
Since you'll be dealing with customer complaints, it's important to convey empathy during your interview. Share examples of how you've handled difficult situations in the past, focusing on your ability to understand and resolve issues.
✨Follow Up
After the interview, don’t forget to send a thank-you email. This not only shows your appreciation but also reinforces your interest in the position. A little follow-up can go a long way!
