At a Glance
- Tasks: Lead and empower teams, ensuring top-notch customer service and operational efficiency.
- Company: Dynamic healthcare clinic focused on collaboration and inclusivity.
- Benefits: Competitive salary, supportive work culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real difference in patient experience while developing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Front of House Manager - Maternity Cover (14 months)
Responsibilities
- Direct Line Management
- Lead, mentor, and empower administrative teams, cultivating a culture of collaboration, professionalism, and continuous improvement.
- Provide ongoing coaching and feedback to staff, recognising achievements and addressing performance issues promptly and constructively.
- Conduct regular performance evaluations and development discussions, setting clear goals and objectives aligned with organisational priorities.
- Recruitment
- Ensure staffing levels for the administration team are maintained at appropriate levels and standards at all times to meet the clinic needs and business forecasts.
- Proactively recruit new members of the administration team.
- Ensure a fair and inclusive interview process for all applications.
- Utilise your expertise in interviewing techniques to conduct thorough assessment of candidate's qualifications, skills and cultural fit.
- Build a talented and diverse workforce that aligns with the company's values and objectives.
- Effective Rota Management
- Develop and maintain staff schedules with meticulous attention to detail, ensuring adequate coverage for all shifts across all PSM clinics.
- Anticipate and proactively address staffing gaps or conflicts, implementing creative solutions to maintain operational efficiency and service excellence.
- Sickness and Annual Leave Management
- Implement robust processes and protocols for recording and managing sickness absence, adhering to company policies and legal requirements.
- Monitor and analyse trends in absences.
- Manage annual leave requests fairly and transparently, balancing the needs of the business with the personal preferences and well-being of staff members.
- HR Support for Administrative Teams
- Serve as a trusted resource and advocate for administrative staff, providing guidance, support, and resources to address HR-related questions or concerns.
- Conduct regular 1-1 meetings with team members to foster open communication, discuss career aspirations, and provide personalised development opportunities.
- Lead by example in promoting a culture of respect, inclusivity, and accountability, championing diversity and equity initiatives within the workplace.
- Customer Service and Patient Experience
- Set high standards for customer service excellence, ensuring that front desk staff embody professionalism, empathy, and efficiency in all patient interactions.
- Monitor patient feedback channels and satisfaction scores, analysing data to identify trends, opportunities for improvement, and areas of excellence.
- IT and Systems
- Set up all administrative starters on Meddbase and other IT systems required.
Previous Experience / Qualities required
- Proven track record of leadership and managerial experience, preferably in a healthcare or clinic environment.
- Comprehensive understanding of HR principles, and best practices in performance management and employee relations.
- Exceptional communication, interpersonal, and conflict resolution skills, with a focus on fostering a positive and inclusive work culture.
- Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to operational challenges.
Job Types: Full-time, Fixed term contract
Front of House Manager in London employer: Pure Sports Medicine
As a Front of House Manager at our clinic, you will be part of a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, mentorship opportunities, and a culture that values collaboration and inclusivity, ensuring that every team member feels empowered to excel in their role. Located in a vibrant community, our clinic not only focuses on delivering exceptional patient care but also fosters a workplace where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since we’re all about collaboration and inclusivity, think of examples from your past that showcase how you've fostered these qualities in your teams.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your leadership style and how you’ve successfully managed teams in the past. This will help you feel more confident when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in the past and what strategies you've used to empower and mentor others. Share specific examples that demonstrate your ability to cultivate a collaborative culture.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Make sure to align your skills and experiences with the responsibilities listed, especially around recruitment and performance management.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture while you’re at it!
How to prepare for a job interview at Pure Sports Medicine
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Manager. Familiarise yourself with the key tasks like team leadership, recruitment, and customer service standards. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led teams in the past. Discuss your approach to mentoring and empowering staff, as well as how you've handled performance issues. This will show that you can cultivate a positive work culture, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing staffing gaps or addressing employee concerns. Think through potential scenarios and your responses ahead of time, so you can showcase your problem-solving skills and proactive approach.
✨Emphasise Customer Service Excellence
Since this role involves setting high standards for customer service, be prepared to discuss your strategies for ensuring exceptional patient experiences. Share any relevant metrics or feedback you've received in previous roles to back up your claims.
