Clinical Services Administrator in London

We are looking for compassionate and organised Clinical Services Administrator to join our Administrative teams across London. We are committed to creating a culture of inclusivity. Pure Sports Medicine is committed to creating a diverse and inclusive environment with a cultural and social mix of individuals who are welcomed and treated equally regardless of their race, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age.

The Role

Pure Sports Medicine is a leader in musculoskeletal and sports medicine, providing world-class, patient-centred care through a multidisciplinary model. Our team of clinicians, including sports medicine consultants, physiotherapists, and other specialists, work together to help individuals recover, perform, and live without pain. Across our London clinics, we create a professional and welcoming environment that reflects the high standard of care we deliver every day.

We are seeking an organised, proactive and personable Clinical Services Administrator to support the day-to-day running of our clinical services, with a strong focus on consultant support and clinic coordination. This is a key role in ensuring our consultants can deliver seamless patient care, and that clinic operations run efficiently and compliantly. You will report directly to the Consultant Services Manager and be an integral part of the front-of-house and clinical admin team.

Main Duties & Responsibilities

We are looking for someone who is passionate about maintaining the high standard of patient care and experience at Pure Sports Medicine. The successful post holder will be responsible for:

• Consultant Support
  • Work closely with consultants to coordinate their clinic diaries and appointment schedules
  • Act as a key point of contact for patients and consultants regarding patient bookings, follow-ups, and clinic needs
  • Ensure smooth running of consultant sessions, including preparation of clinic rooms and materials
  • Send referrals to third-party providers (e.g. imaging centres or pathology labs) and monitor progress
  • Liaise with the clinical team to ensure results are tracked, followed up, and sent to the appropriate parties in a timely manner
  • Support internal communication and care coordination between multidisciplinary teams
• Patient Administration
  • Welcome patients and visitors to the clinic in a professional and friendly manner
  • Manage patient bookings, cancellations, and enquiries via phone, email, and in person
  • Maintain accurate, confidential patient records in accordance with GDPR and clinic policies
  • Assist patients with queries relating to their care pathway or upcoming appointments
• Clinic Operations
  • Perform regular stock checks for medical supplies, consumables, and equipment
  • Monitor and order clinical stock, including medications, to ensure availability and compliance
  • Oversee safe handling, recording, and reconciliation of any drugs stored onsite
  • Maintain a clean, organised and safe clinical environment, supporting CQC and internal standards
  • Support with daily opening and closing procedures and general clinic upkeep
• Finance and Systems
  • Process patient payments and issue invoices and receipts
  • Assist with reconciliation of daily takings and financial queries
  • Liaise with the Finance team when required

Essential Skills

Essential:

• Previous experience in a healthcare administration, clinical receptionist, or medical secretary role
• Excellent interpersonal and communication skills, both written and verbal
• High attention to detail and strong organisational skills
• Ability to manage multiple tasks and work calmly under pressure
• Confident using Microsoft Office and able to learn new systems quickly
• Professional, approachable, and team-oriented attitude

Desirable:

• Experience supporting consultants or clinicians in a private healthcare setting
• Familiarity with stock control or drug inventory procedures
• Understanding of clinical environments and care delivery pathways

Why Join Pure Sports Medicine?

• Competitive salary starting from £26,000 per annum
• Work alongside expert clinicians in a respected, high-performing environment
• Be part of a friendly, collaborative, and patient-focused team
• Opportunities for training and professional development
• Staff wellbeing initiatives and team events
• Central London clinic with excellent facilities