At a Glance
- Tasks: Lead and empower admin teams while ensuring top-notch customer service.
- Company: Dynamic healthcare clinic focused on collaboration and inclusivity.
- Benefits: Full-time role with a fixed-term contract and opportunities for growth.
- Other info: Join a diverse team committed to excellence and continuous improvement.
- Why this job: Make a real impact in a supportive environment while enhancing patient experiences.
- Qualifications: Leadership experience in healthcare and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Front of House Manager - Maternity Cover (14 months)
Responsibilities
- Direct Line Management
- Lead, mentor, and empower administrative teams, cultivating a culture of collaboration, professionalism, and continuous improvement.
- Provide ongoing coaching and feedback to staff, recognising achievements and addressing performance issues promptly and constructively.
- Conduct regular performance evaluations and development discussions, setting clear goals and objectives aligned with organisational priorities.
- Recruitment
- Ensure staffing levels for the administration team are maintained at appropriate levels and standards at all times to meet the clinic needs and business forecasts.
- Proactively recruit new members of the administration team.
- Ensure a fair and inclusive interview process for all applications.
- Utilise your expertise in interviewing techniques to conduct thorough assessment of candidate's qualifications, skills and cultural fit.
- Build a talented and diverse workforce that aligns with the company's values and objectives.
- Effective Rota Management
- Develop and maintain staff schedules with meticulous attention to detail, ensuring adequate coverage for all shifts across all PSM clinics.
- Anticipate and proactively address staffing gaps or conflicts, implementing creative solutions to maintain operational efficiency and service excellence.
- Sickness and Annual Leave Management
- Implement robust processes and protocols for recording and managing sickness absence, adhering to company policies and legal requirements.
- Monitor and analyse trends in absences.
- Manage annual leave requests fairly and transparently, balancing the needs of the business with the personal preferences and well-being of staff members.
- HR Support for Administrative Teams
- Serve as a trusted resource and advocate for administrative staff, providing guidance, support, and resources to address HR-related questions or concerns.
- Conduct regular 1-1 meetings with team members to foster open communication, discuss career aspirations, and provide personalised development opportunities.
- Lead by example in promoting a culture of respect, inclusivity, and accountability, championing diversity and equity initiatives within the workplace.
- Customer Service and Patient Experience
- Set high standards for customer service excellence, ensuring that front desk staff embody professionalism, empathy, and efficiency in all patient interactions.
- Monitor patient feedback channels and satisfaction scores, analysing data to identify trends, opportunities for improvement, and areas of excellence.
- IT and Systems
- Set up all administrative starters on Meddbase and other IT systems required.
Previous Experience / Qualities required
- Proven track record of leadership and managerial experience, preferably in a healthcare or clinic environment.
- Comprehensive understanding of HR principles, and best practices in performance management and employee relations.
- Exceptional communication, interpersonal, and conflict resolution skills, with a focus on fostering a positive and inclusive work culture.
- Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to operational challenges.
Job Types: Full-time, Fixed term contract
Front of House Manager employer: Pure Sports Medicine
As a Front of House Manager at our clinic, you will be part of a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, mentorship opportunities, and a culture that values collaboration and inclusivity, ensuring that every team member feels empowered to excel in their role. Located in a vibrant community, our clinic not only focuses on delivering exceptional patient care but also fosters a workplace where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and HR principles. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service and team management shine through. Remember, they want to see how you embody the values of collaboration and inclusivity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in the past and what strategies you've used to empower and mentor others.
Be Specific About Your Experience:Use concrete examples from your previous roles to demonstrate your understanding of HR principles and performance management. We love details that show how you’ve tackled challenges and improved team dynamics.
Tailor Your Application:Make sure your application speaks directly to the job description. Use similar language and keywords to show us you understand what we’re looking for. This helps us see how you fit into our culture and values.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pure Sports Medicine
✨Know Your Stuff
Make sure you understand the role of a Front of House Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around leadership, recruitment, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you mentored staff, handled performance issues, or improved team dynamics. This will demonstrate your capability to lead and empower others, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing staffing gaps or addressing customer complaints. Think through potential scenarios beforehand and outline your thought process. This shows your problem-solving skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the company culture, team dynamics, or future goals. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.
