Telephone Business Development Manager in London

Telephone / Internal Business Development Manager Specialist Property Finance
Location: London / Hybrid (3-4 days per week office based)
Up to £45k Basic + Bonus + Benefits
We're looking for an office based Telephone / Internal Business Development Manager to join a leading specialist property finance lender, supporting a BDMs in a client services capacity.
You'll be the first point of contact for their broker network, onboarding new brokers, triaging inbound calls and enquiries, and ensuring every broker gets a fast, professional response, whether that's you resolving it directly or routing it to the right person on the team. This is a genuinely important relationship focused role, you'll be shaping brokers' first impressions of the business and keeping their day-to-day experience running smoothly.
This role offers genuine career progression into a full business development role.
Responsibilities:
Onboarding new brokers and introducers, guiding them through registration, product knowledge and how best to work with us
Acting as the first point of contact for inbound broker calls and enquiries, triaging and resolving queries or directing them to the right BDM or departments.
Supporting a team of experienced BDMs, following up on leads, and keeping their pipelines moving.
Building strong telephone relationships with brokers, providing product and criteria guidance where needed
Maintaining accurate broker and case records on the CRM, ensuring the wider team has visibility of activity and status
Identifying opportunities to support broader business development activity, including cross selling and highlighting new leads to the field team
Experience required:
Candidates must have experience within financial services, either as a Junior BDM, Relationship Manager, Mortgage Broker or Client Services - ideally within BTL or Bridging Finance.
Confident, professional telephone manner with strong relationship building skills
Highly orga...