Head of Operations
Middlesex | Hybrid Working
The Opportunity
Our client is an established and financially strong business seeking a commercially minded Head of Operations to lead service delivery, drive operational improvement and support future growth.
Working across field-based technical teams and office-based support functions, you'll bring greater consistency, accountability and efficiency while playing a key role in the senior leadership team.
Key Responsibilities
- Lead operational performance across service delivery, scheduling and administration.
- Develop high-performing teams and strengthen accountability.
- Build customer relationships and identify opportunities for growth.
- Introduce technology, automation and AI to improve efficiency.
- Establish meaningful performance measures and continuous improvement initiatives.
- Act as a trusted advisor to the leadership team.
About You
- Proven experience leading operational teams across field-based, NOC/Service centres and office-based environments.
- Strong track record of driving organisational change and improving performance.
- Able to engage and influence people through periods of change.
- Experience implementing AI, automation or technology-led improvements.
- Commercially aware, customer-focused and growth oriented.
Package
- Senior leadership role with significant influence and autonomy.
- Competitive salary plus car allowance.
- Performance bonus of up to 20% of salary.
- Pension, life assurance and hybrid working.
Due to the confidential nature of this appointment, further details will be shared with shortlisted candidates under NDA.
Head of Operations in Uxbridge employer: Pure Resourcing Solutions
Join a forward-thinking professional services business that champions a modern approach to finance and advisory, offering a vibrant work culture where your insights truly matter. With flexible and hybrid working options, you'll have the chance to influence decision-making for a diverse portfolio of entrepreneurial clients while enjoying clear development opportunities in a supportive environment. This is an excellent employer for those seeking meaningful work that goes beyond traditional accountancy, fostering both personal and professional growth.
