Technical Administration Co-ordinator Ipswich 9-5:30pm Parking onsite £28,000pa-£34,000pa Key Requirements: You will be responsible for setting up new projects and maintain accurate project records within Salesforce Save key emails and documents to ensure a clear and traceable project history Issue project documentation to customers and clients, including: Specifications Quotations Survey reports Guarantees and warranties Support Technical Sales Managers by: Requesting design information Formatting and issuing specifications and reports Ensuring all documentation is complete and ready before sending Upload Quality Assurance (QA) reports and scores Assist in coordinating defect investigations and associated documentation Where capacity allows, help progress quoted projects that are not actively being followed up, supporting conversion Commercial Enablement You will support agreed commercial activities, including: Booking and coordinating CPD (Continuing Professional Development) sessions Providing administrative support for approved installer processes, including onboarding, audits, renewals, and certification Scheduling installer training and maintaining accurate records Supporting logistics and administration for: Corporate hospitality Trade and commercial events Booking hotels for approved commercial activity Project Sales Partnership Act as a recognised secondary point of contact for customers and clients Communicate clearly with customers, TSMs, and internal teams Proactively chase missing information and flag issues early Maintain a clear and accurate flow of information throughout the project lifecycle Ensure support is planned and purposeful rather than reactive Quality, Process Continuous Improvement Keep Salesforce and project data accurate and up to date Follow agreed processes and ways of working Highlight poor-quality inputs or ineffective handovers that cause rework Suggest practical improvements to reduce inefficiencies and improve workflow Professional Conduct Development Manage your workload effectively and meet agreed deadlines Communicate clearly and professionally Build knowledge of systems, processes, and project workflows Participate in team meetings, reviews, and continuous improvement initiatives Skills, Experience Behaviours Skills Experience: Experience in an administrative, coordination, or project support role Strong organisational skills with excellent attention to detail Ability to manage multiple tasks and priorities Clear written and verbal communication skills Comfortable using Microsoft 365 and CRM systems (training provided) A practical, problem-solving mindset Desirable Experience Experience in construction, technical services, or building products Experience using Salesforce or similar CRM systems Understanding of project-based work and technical documentation Key Behaviours Focus on tasks that deliver clear purpose and outcomes Escalate work that does not support project, customer, or commercial objectives Maintain high standards for accuracy, completeness, and consistency Challenge unclear or incomplete information rather than working around it Communicate proactively, flagging risks, delays, and issues early Support TSMs in progressing projects without undermining their ownership Act confidently as a professional secondary contact for customers Prioritise workload effectively and speak up when capacity is stretched Use Salesforce and other systems correctly—avoid workarounds that reduce visibility or create inefficiencies Identify and suggest improvements that reduce duplication, delays, and wasted effort Demonstrate professionalism, integrity, and respect in all interactions
